Job summary
- Main area
- Primary Care
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 100-AC104-0426
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Withybush General Hospital
- Town
- Haverfordwest
- Salary
- £26,300 - £27,890 per annum (pro rata if part time)
- Salary period
- Yearly
- Closing
- 12/05/2026 23:59
- Interview date
- 22/05/2026
Employer heading
Administrative Officer - Primary Care
Band 3
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.
Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086
Job overview
The Primary Care team is looking to recruit an Administrative Officer to join its central business support team, to provide administrative support to the Out of Hours (OOH) service and when required to the wider Primary Care team.
The Administrator serves as a key contact point for staff, partner organisations, and occasionally patients, ensuring queries are handled promptly and appropriately. They also contribute to service improvement by supporting audits, reporting, data collection, and compliance with governance requirements.
Main duties of the job
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
This is an exciting opportunity to work for Hywel Dda University Health Board. The opportunity for flexible working as part of a wider supportive team will be considered in line with the requirements of the role.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22/05/2026.
Person specification
Experience
Essential criteria
- Experience of working in an administrative / office environment
- Familiar and competent with Microsoft IT packages, especially Work, Excel and Powerpoint.
- Familiar and confident using email and searching the internet.
Desirable criteria
- Experience of working in a multidisciplinary team.
Qualifications and Knowledge
Essential criteria
- Level 3 qualification (e.g. A levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge.
Desirable criteria
- Knowledge of Medical/Healthcare Terminology
Language Skills
Desirable criteria
- Welsh Speaker (Level 1)
Other
Essential criteria
- Flexible approach to needs of the service
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Julia Chambers
- Job title
- Business and Risk Manager - Primary Care
- Email address
- [email protected]
- Additional information
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