Job overview

The Nursing support Worker, will work closely with the Registered Nurse supporting and caring for patients following a stroke.

A key aim of the role will be to support the patient to achieve optimum independence by assisting in the provision and monitoring of rehabilitation services, implementing an agreed individualised plan of care as determined by the team.

The post holder is expected to always treat individuals with dignity and respect, recognising their wishes and beliefs empowering the patient to have choice and control of their care.

The post-holder will practice in accordance with Health Board standards and statutory requirements and operate within the boundaries of the role and assessed competencies.

The post-holder will be expected to develop within the role as required within the boundaries of the job description and agreed competencies.

The post holder must communicate effectively at all times and in conjunction with other team members contributing to and maintaining the team/ward philosophy.

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Main duties of the job

The successful applicant will: -

Provide appropriate routine information effectively to patients, carers and other staff, using appropriate communication techniques to overcome any barriers to understanding and providing support using empathy and tact during distressing or emotional events. This may include interacting with patients/families who have additional needs, for example learning disabilities or language/communication barriers.

Respond appropriately to routine queries, take phone messages and pass on written and verbal information to patients and staff in a timely manner.

Promote health education specific to the clinical area and in line with national and local policies. 

Required to follow all legislation and organisational policies and procedures, will be asked to comment on procedures for own area of activity, and suggest improvements which will contribute to the efficient running of the service supporting better patient experience.

Contribute to research, audits, quality improvement initiatives and clinical trials programmes as required carried out within the area of work.   

Maintain accurate records in both written and electronic formats, adhering to data governance, confidentiality, and cybersecurity policies.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Interviews to be held on 18/06/2026

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services