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Job summary

Main area
Application Support Specialist
Grade
Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
100-AC220-0825
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Health Board Wide
Town
Health Board Wide
Salary
£31,516 - £38,364 per annum
Salary period
Yearly
Closing
18/08/2025 23:59
Interview date
28/08/2025

Employer heading

Hywel Dda University Health Board logo

Application Support Specialist

Band 5

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

An opportunity to join the Application Support team at Band 5 has become available.  

The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality.

Experience of working with systems and providing application support is essential.  The role suits a dynamic and reliable individual who is capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills as well as be able to meet deadlines.

Main duties of the job

Provide a comprehensive training service on new and existing Clinical Applications. 

Responsible for delivering and supporting all aspects of Application Support training.

Undertake acceptance testing of supported applications. 

Support a second line help-desk function within the Health Board.

Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance. 

Provide Business Change assistance to informatics projects.

Provide Application training to all levels of staff who use the clinical systems.

Liaise with Heads of Departments to arrange for staff to be released for training.

Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.

Appraise / analyse new modules before any major updates connect to the live systems.

Be responsible for updating application training materials including eLearning modules and user guides. 

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. 

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers. 

Our services are provided in:

•    Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest 
•    Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire 
•    Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 
•    47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers 
•    Numerous mental health and learning disabilities services

 

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on  28.08.2025

Person specification

Qualifications and Knowledge

Essential criteria
  • Educated to Degree standard or Equivalent
Desirable criteria
  • Training qualification or considerable relevant experience within a training environment
  • An understanding of process mapping
  • In depth knowledge of Patient administration and clinical systems

Experience

Essential criteria
  • Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome.
  • Experience providing application support
  • Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses
  • Experience of producing reports on training activity for audit purposes
Desirable criteria
  • Experience of designing and delivering bespoke Clinical System training courses to support the Health Board's operational needs
  • Project management

Other

Essential criteria
  • Flexible approach to needs of the service
  • Ability to travel between sites in a timely manner
Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Chris Haines
Job title
Application Support Manager
Email address
[email protected]
Telephone number
01267 616945
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