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Job summary

Main area
Digital communications
Grade
Band 4
Contract
12 months (Fixed term / Secondment until 31/09/2026 to meet the needs of the service)
Hours
  • Full time
  • Part time
  • Home or remote working
37.5 hours per week (Full-Time although Part-Time hours will be considered)
Job ref
100-AC225-0825
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
To be confirmed
Town
To be confirmed
Salary
£27,898 - £30,615 per annum (pro rata if part time)
Salary period
Yearly
Closing
18/08/2025 23:59
Interview date
01/09/2025

Employer heading

Hywel Dda University Health Board logo

Digital Communications Support Officer

Band 4

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

This is a fixed term / secondment until 31/09/2026. If you wish to be offered on a secondment basis, you will need to have gained your line managers approval for the secondment prior to going to interview.

We have an exciting opportunity for someone, with a desire to develop their knowledge and skills in digital communications, to join an enthusiastic, creative, in-house communications team, specifically within the digital communications function.

Main duties of the job

We are looking for a team player with a ‘can do’ attitude who can hit the ground running to support the team at an exciting time. The role will particularly support delivery of digital communication projects, such as intranet (SharePoint), internet (MURA), creating digital assets such as social media graphics or screensavers, and basic video editing/subtitling.

If you think you have creativity to offer, as well as being able to work under tight timescales in a busy communications team – this could be a great opportunity for you.

Don’t worry, training will be given for our systems and channels for the successful candidate.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on: 01/09/2025

Person specification

Qualifications and knowledge

Essential criteria
  • Educated to Diploma level or equivalent knowledge and experience in a digital or communications field
  • Knowledge of tools and techniques of digital platforms
  • Knowledge and experience of using web development systems and social media platforms
  • Knowledge of Microsoft Office 365
Desirable criteria
  • Qualification in public relations, digital, communication or marketing
  • Knowledge of W3C accessibility standards

Experience

Essential criteria
  • Substantial experience of working in an communications environment
  • Experience of web development, particularly SharePoint or content management systems
  • Experience of producing communication content and campaigns across internal, external and digital channels
Desirable criteria
  • NHS/public sector communications and marketing experience

Aptitude and abilities

Essential criteria
  • Good verbal and written communication skills
  • Basic graphic design, photography, filming and editing skills
  • Ability to work to deliver to strict deadlines with competing demands
  • Demonstrates enthusiasm and is proactive with an ability to show initiative and generate ideas.
  • Be able to demonstrate tact and diplomacy when working with others.
Desirable criteria
  • Understanding of writing for a digitally accessible audience
  • Ability to produce communication content and campaigns across internal, external and digital channels
  • Ability to interpret data/web statistics and produce understandable reports
  • Understanding of current issues affecting the NHS

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegMindful employer.  Being positive about mental health.Disability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Trish Rees
Job title
Senior e-Communications Officer
Email address
[email protected]
Additional information

If you have any questions ahead of submitting an application, please contact

Trish Rees. - [email protected]

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