Trosolwg o'r swydd

We have an opportunity to recruit a  Front of House Assistant to support our Front of House team as part of our Place Based 2  administration hub in the Stein Centre. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work. The current hours of the post are Monday to Friday 9.00am to 5.00pm.

The Wirral Administration Service consists of 4 administration hubs. We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the Wirral locality to improve the safety, health and well-being of the people within our area.

 We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

Due to the nature of this role unfortunately there is no opportunity for hybrid working.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this

Prif ddyletswyddau'r swydd

This role will involve answering telephone queries for all CWP services within Wirral, including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate. In addition, the successful applicant will cover reception areas across Wirral when necessary. Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, “can do” approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills.

Full training will be given.

Gweithio i'n sefydliad

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. 

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.