Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 210-2025-777-A
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £24,465 pa pro rata
- Salary period
- Yearly
- Closing
- 03/02/2026 23:59
Employer heading
Help Desk Operations/ Administration Assistant
Band 2
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working Full or Part time
An exciting vacancy has arisen within the Facilities Services Department. The position may be full or part time dependant on skills, experience and enthusiasm for transformation.
The post-holder will operate the Facilities Services Help Desk dealing with incoming requests as they arise and ensuring that the customer is afforded an efficient and exemplary response and service. Incoming requests will be received through a variety of mediums including email, online portal and telephone; experience in communicating with a wide variety of staff and customers is essential as you will be required to work closely with other Trust staff at all levels.
Please note, previous applicants need not apply.
Main duties of the job
As part of the Facilities Services Administration Team in addition to assisting with the Help Desk you will provide clerical and admin support to the wider Facilities Management Team .
The successful candidate should possess excellent IT skills and be fully proficient in the use of Microsoft Office applications (including ‘Word’ ’Excel’ and ‘Outlook’)
Reliability, flexibility, and a common sense approach with a ‘can do’ attitude will also be essential attributes.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
- The Countess of Chester Hospital: providing 438 general and acute beds
- Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
- Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualifications
Essential criteria
- GCSE English (level C or above) or equivalent standards
- GCSE Maths (level C or above) or equivalent standards
Desirable criteria
- ECDL in computer skills Experience in all applications of Microsoft Offic
Knowledge and Experience
Essential criteria
- Typing/Keyboard skills
- Excellent telephone technique
- Comprehensive working knowledge of Microsoft Word Advanced Microsoft in Excel
- Understanding the need for complete confidentiality in all aspects of work where appropriate
Desirable criteria
- Experience of staffing a helpdesk
- Competent in the creation of forms and tables
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Karen Beard-Jones
- Job title
- Facilities Help Desk & Administration Manager
- Email address
- [email protected]
- Telephone number
- 01244 364130
List jobs with Countess of Chester Hospital NHS Foundation Trust in Administrative Services or all sectors