Job summary
- Main area
- Bank
- Grade
- Band 2
- Contract
- Bank: As & When
- Hours
- Flexible working
- Other
- Job ref
- 210-2025-886-BANK
- Employer
- Countess of Chester Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Countess of Chester Hospital
- Town
- Chester
- Salary
- £24,465 pa pro rata
- Salary period
- Yearly
- Closing
- 28/12/2025 23:59
Employer heading
Bank Support Secretary
Band 2
Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.
Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation
Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.
As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.
Job overview
Working As & When
The secretarial team in Microbiology serve as the first point of contact for clinicians, GPs, other healthcare professionals, Pharmacists, and Laboratory staff when contacting the department.
Main duties of the job
The main task of the role is to answer, document and manage incoming telephone calls to the Microbiology department, taking clinical information and ensuring all enquiries are handled promptly, professionally and directed to the appropriate Microbiology Consultant/Clinical Scientist.
Working for our organisation
The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:
• The Countess of Chester Hospital: providing 438 general and acute beds.
• Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.
Detailed job description and main responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs will be deducted from their salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person specification
Qualification
Essential criteria
- Previous secretarial experience.
Desirable criteria
- AMSPAR diploma or similar.
Knowledge and experience
Essential criteria
- A good general education.
Desirable criteria
- Previous typist or medical support secretarial experience.
Skills and abilities
Essential criteria
- Ability to prioritise and organise own workload.
- Ability to work largely unsupervised.
- Appropriate IT skills commensurate with secretarial duties.
- Ability to communicate and relate effectively, clearly, and professionally at all levels.
Desirable criteria
- Friendliness and willingness to learn quickly.
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Abigail Armstrong
- Job title
- Cellular Pathology Manager
- Email address
- [email protected]
- Telephone number
- 01244 365646
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