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Job summary

Main area
Urgent Care
Band 2
Part time - 22.5 hours per week
Job ref
Countess of Chester Hospital NHS Foundation Trust
Employer type
Countess of Chester Hospital
£22,383 pa pro rata
Salary period
26/02/2024 23:59

Employer heading

Countess of Chester Hospital NHS Foundation Trust logo

Ward Clerk- Cover Clerk

Band 2

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.  

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviors.

We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.


Job overview

Working Part Time: 2 x 22.5 Hours Per Week - Urgent Care Cover Clerk

The successful applicant will be highly motivated and enthusiastic, previous experience of working in an administrative role is desirable but not essential as training will be given.

You must be able to work using your own initiative, but also as part of a team. You will have excellent verbal and written skills, and the ability to communicate effectively with staff of all levels. Organisational skills and a keen eye for accuracy and detail are essential for this role.

Main duties of the job

Maintaining accurate record keeping.

Answer calls from relatives and other MDT members.

General administrative work.

Being a key member of the Urgent Care Ward Clerks Team

A friendly and supportive working environment

Excellent holiday entitlements 27 days + bank holidays rising to 33 after 10 years’ service (pro rata)

Competitive pension scheme

Staff support, health and wellbeing opportunities & other employee benefits

Working for our organisation

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

  • The Countess of Chester Hospital: providing 438 general and acute beds
  • Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
  • Tarporley War Memorial Hospital: a base for community services which serve the local rural population.                                                                 

The Trust employs over 6258 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 407,000. This includes 357,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

Detailed job description and main responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person specification


Essential criteria
  • Educational qualifications in English and numeracy.
Desirable criteria
  • IT qualification

Knowledge and Experience

Essential criteria
  • Previous customer service experience
Desirable criteria
  • Experience of Meditech system
  • Previous NHS/Health Care environment experience

Skills and Abilities

Essential criteria
  • Good Keyboard Skills
  • Provide evidence of excellent communication and organisation skills
  • Ability to prioritise work & work on own initiative

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyAge positiveInvestors in People: GoldDefence Employer Recognition Scheme (ERS) - BronzeImproving working livesMindful employer.  Being positive about mental health.Disability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into health

Documents to download

Apply online now

Further details / informal visits contact

Bev Roberts
Job title
Ward Manager
Email address
[email protected]
Telephone number
01244 362050
Additional information

Also contact Maria Thomas- Team Leader Ward clerk- Ext 2050

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