Job overview

We’re seeking a proactive Band 3 Administrator to support our Early Intervention Team in Congleton. This  role is vital to smooth service delivery, supporting both staff and service users. You’ll provide flexible cover across the team, handling telephony, referral input, ordering supplies audio typing, and general admin tasks.

You’ll deliver high-quality administrative and secretarial support, manage calls and enquiries with empathy and professionalism, maintain accurate records, and adapt to changing priorities.

We’re looking for someone organised, efficient, and able to manage competing demands, with excellent communication skills and a friendly, professional manner. You should thrive under pressure, work well in a team, and be confident working across different settings.

In your application, reflect on how your experience and values align with CWP’s 6 Cs:

• Care & Compassion in supporting others
• Courage to face challenges and change
• Communication that is clear, respectful, effective
• Commitment to delivering high standards
• Competence in providing reliable support

We offer full training, a supportive and inclusive environment, NHS benefits including pension, annual leave, wellbeing support, and opportunities for personal and professional development.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this

Shortlisting to commence 28th November 

Main duties of the job

Main duties include updating records, ,call handling, liaising with staff and service users, maintaining confidentiality, and supporting colleagues with ad hoc tasks and cross-cover.

• Provide comprehensive administrative and secretarial support across teams, updating clinical records, inputting referrals, drafting correspondence through audio typing, and managing incoming calls.

• Deliver telephony services, responding to service users, carers, and professional enquiries with empathy, professionalism, and discretion.

• Liaise effectively with clinical staff, external agencies, and service users via phone, email, and face-to-face contact to support smooth service delivery.

• Maintain confidentiality at all times and ensure compliance with information governance, data protection, and safeguarding requirements.

• Assist colleagues by providing ad hoc administrative support, training, and cross-cover to promote a resilient and collaborative team environment.
  
  

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. 

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.