Job vacancy: Operational Service Admin Assistant: MCATS/Therapy Booking Team, Mid Cheshire Hospitals NHS Foundation Trust, Crewe

Job summary

Main area: Administration
Grade: NHS AfC: Band 3
Contract: Fixed term: 18 months (FT 18 months)
Hours: Part time - 22.5 hours per week (Monday to Friday TBC)
Job ref: 412-COMM-7486660

Employer: Mid Cheshire Hospitals NHS Foundation Trust
Employer type: NHS
Site: Infinity House
Town: Crewe
Salary: £24,937 - £26,598 pa pro rata
Salary period: Yearly
Closing: 24/10/2025 23:59

Operational Service Admin Assistant: MCATS/Therapy Booking Team

NHS AfC: Band 3

Detailed job description and main responsibilities

To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.

To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.

Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.

Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.

Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.

Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.

Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.

To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so.

Person specification

Qualification

Essential criteria

5 GCSE level A-C qualifications or equivalent in English and Math’s or equivalent experience.
Computer skills, ECDL or equivalent, Microsoft Office
Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint.

Desirable criteria

Knowledge of medical terminology
Level 3 Business Admin or Team Leading Qualification

Skills

Essential criteria

Verbal and written communication skills
Ability to problem solve
Good Interpersonal skills
Excellent time management, organisational skills and ability to prioritise own workload
Proactively manage change

Desirable criteria

Understanding of health records/waiting lists
Understanding of computer systems used by the department.
Ability to Audio Type

Experience

Essential criteria

Previous administrative experience
Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines

Desirable criteria

Previous experience within the NHS

Key Messages

· Please let us know if you require an adjustment to our recruitment process.

· All correspondence will be sent via the email address you have registered as your TRAC account.

· Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

· Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold. You can find more information on the Government website.

· Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.

· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

· Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.

· You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.

· We do not reimburse travel to interview expenses.

· Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions

· Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.