Job overview

**This position is open to staff working at the Trust in the ‘ECT Family’ this includes current East Cheshire NHS Trust employees, both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups.**

The post holder plays a key role in ensuring the effective and efficient operation of outpatient services . This includes maximising the use of clinic room capacity, supporting the outpatient room‑booking system, and supporting initiatives that improve productivity and patient flow.

Working closely with clinical, operational, and administrative teams, the role ensures that outpatient clinics are appropriately supported, room utilisation is optimised, and any issues affecting capacity are identified and resolved promptly. The post holder will also provide  support to outpatient reception teams , ensuring staffing levels, training, and day‑to‑day operations run smoothly.

A proportion  of the role involves managing digital systems related to room booking and patient flow, producing regular utilisation reports, and contributing to service improvement projects. The post holder is expected to maintain strong working relationships, uphold Trust policies, and support the delivery of a responsive, patient‑focused outpatient service.

Hours per week: 30

Main duties of the job

• Coordinate outpatient room utilisation, working with clinical and operational teams to resolve issues and support additional capacity.

• Support the outpatient room‑booking and patient‑flow systems, including user support, training, and account creation.

• Produce regular reports on room utilisation and contribute to efficiency and transformation projects.

• Facilitate specialty 6‑4‑2 meetings and provide relevant data to support improved clinic capacity.

• Provide support to outpatient reception teams, including rotas, appraisals, recruitment, and training.

• Respond to staff and patient enquiries or concerns and support the investigation of incidents and complaints.

• Maintain stock levels for reception areas and ensure adequate staffing across  outpatient .

• Work in line with Trust policies, including confidentiality, data protection, equal opportunities, and health and safety requirements

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

Non-UK or Irish applicants should check their visa and this role’s eligibility for sponsorship before applying. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.