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Job summary

Main area
Various
Grade
NHS AfC: Band 2
Contract
Bank
Hours
  • Flexible working
  • Other
0 hours per week (Bank)
Job ref
209-A-26-8332204
Employer
East Cheshire NHS Trust
Employer type
NHS
Site
Macclesfield District
Town
Victoria Road, Macclesfield
Salary
£25,272 per annum, pro rata
Salary period
Yearly
Closing
17/11/2026 23:59

Employer heading

East Cheshire NHS Trust logo

Call Handler

NHS AfC: Band 2

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

 

Job overview

We have a great opportunity for an enthusiastic, highly motivated and flexible administrative assistant to join our friendly multidisciplinary team at East Cheshire NHS Trust.

Working as part of a flexible & hard working team, the post holder will provide call handling  and clerical support to the booking team .

Hours per week: 0 / Bank

This position is offered on a Bank basis which is ‘as and when’ required with no guaranteed hours, however it does offer you increased flexibility by selecting shifts to work around your lifestyle.

Due to the terms of a Bank contract, we are unable to meet the criteria for Skilled Worker sponsorship for visa purposes.

 

Main duties of the job

The post holder will provide a high-quality call handling service within the Outpatient Booking Centre, responding to patient enquiries, booking and amending appointments, and confirming attendance at upcoming clinics. The role will support the effective utilisation of clinic capacity, reduce DNA rates, and ensure patients receive timely information regarding their outpatient appointments, contributing to improved patient experience and waiting list recovery objectives.
 

Applicants must therefore have the right to work in the UK without requiring Skilled Worker visa sponsorship for this role. For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role. 

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications. 

We look forward to receiving your application.

Person specification

Qualifications

Essential criteria
  • Educated to GCSE level
Desirable criteria
  • Educated to NVQ level 2
  • ECDL (European Computer Driving Licence)

Knowledge and Skills

Essential criteria
  • Awareness of current NHS priorities and targets
  • Understanding of confidentiality and the Data Protection Act 1998
Desirable criteria
  • Knowledge of NHS computer systems
  • Awareness of NHS policies

Aptitudes

Essential criteria
  • Flexibility
  • Be able to work within a team environment
  • Ability to work to deadlines and prioritise tasks
  • Computer literacy
  • Ability to liaise with other departments and agencies
  • Attention to detail is paramount

Experience

Essential criteria
  • Previous administrative experience
Desirable criteria
  • Experience of working in a hospital environment

Specifc Job Requirement

Essential criteria
  • Team player
  • Reliable
  • Good communication and interpersonal skills

Further Information

Essential criteria
  • Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.

Other Role Requirements

Essential criteria
  • Please refer to the job description and person specification for further details regarding the role requirements

Employer certification / accreditation badges

Trust IDApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveDisability confident leaderInvestors in People: GoldImproving working livesArmed Forces Covenant (Silver Award)Care quality commission - GoodStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant

Documents to download

Apply online now

Further details / informal visits contact

Name
Holly Buckley
Job title
Team Leader
Email address
[email protected]
Telephone number
01625 663333
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