Job summary
- Main area
- UEC & EPRR
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Job ref
- 493-ICB-8351280
- Employer
- NHS Cheshire and Merseyside Integrated Care Board
- Employer type
- NHS
- Site
- No 1 Lakeside 920 Centre Park
- Town
- Warrington
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 22/10/2026 23:59
- Interview date
- 29/10/2026
Employer heading
UEC and SCC Manager
NHS AfC: Band 7
An exciting opportunity has arisen to be part of the changing shape of NHS commissioning in Cheshire and Merseyside. Our current organisational structure supports effective working both locally and across Cheshire and Merseyside as we develop as an Integrated Care System.
The population of Cheshire and Merseyside is diverse and growing and we are keen to see that diversity recognised within our own workforce. As an employer we seek to open opportunities for our staff to gain new skills, gain knowledge and develop careers in heath and care.
We welcome students, staff, people of all races, religions, genders, sexual orientation, physical abilities, backgrounds, and philosophies and those who are accepting of others. Our goal is to support all of our workforce in their work, if you believe you can bring your skills and experiences and an open-minded approach into our fast paced and dynamic organisation, we are committed to providing a positive and supportive experience for all of our staff.
Job overview
Are you a highly motivated operational or transformation professional looking for your next challenge?
We are seeking a dynamic and motivated UEC & SCC Manager to join the Cheshire and Merseyside Urgent and Emergency Care Team. This exciting role sits at the heart of the System Coordination Centre (SCC), supporting both day-to-day operational resilience and the delivery of major transformation programmes across a population of more than 2.7 million people
This is a fast-paced, high-profile role where no two days are the same. You will work closely with NHS providers, local authorities, ambulance services, primary care, community services and NHS England to support operational resilience, manage system pressures, and deliver major improvement programmes.
Main duties of the job
What you'll do
- Lead the day-to-day coordination of the Cheshire and Merseyside System Coordination Centre.
- Support system partners during periods of operational pressure and escalation.
- Drive improvement programmes focused on patient flow, care coordination, hospital discharge, admission avoidance and urgent care transformation.
- Monitor system performance, risks and operational pressures, turning insight into action.
- Produce high-quality reports, briefings, and analysis for senior leaders.
- Support delivery of key priorities including ambulance handovers, four-hour performance, length of stay reduction and corridor care improvement.
Working for our organisation
Detailed job description and main responsibilities
We are looking for someone who:
- Thrives in a complex, fast-moving environment.
- Has experience of operational or control room management.
- Can analyse complex information and turn insight into action.
- Is an excellent communicator who can influence and build relationships at all levels.
- Has experience working across multiple organisations and stakeholders.
- Is passionate about improving services and outcomes for patients.
Why join us?
You'll have the opportunity to work at the forefront of urgent and emergency care improvement in one of the largest Integrated Care Systems in England. You'll be part of an innovative team shaping how organisations work together to improve patient care, operational performance, and system resilience
If you're ready to lead improvement, influence system-wide change and make a real impact across Cheshire and Merseyside, we'd love to hear from you.
This role operates across 7-days on a rota pattern including bank holidays and weekends.
Ensure to read the attached Job Description and Person Specification for further details.
Person specification
Knowledge, Training & Experience
Essential criteria
- Able to work a rota covering 7 days including weekends and public holidays
- Educated to post-graduate level in relevant subject or equivalent level of experience of working at a similar level in specialist area
- Knowledge and expertise of UEC Operations and SCC functions
- Demonstrated experience of co-ordinating projects in complex and challenging environments
- Experience of drafting briefing papers and correspondence
Desirable criteria
- Comprehensive knowledge of project principles, techniques, and tools, such as Prince 2 Foundation and Microsoft Project
Skills
Essential criteria
- Experience of setting up and implementing internal processes and procedures
- Demonstrated capability to plan over short, medium, and long-term timeframes and adjust plans and resource requirements accordingly
- Experience of managing and motivating a team and reviewing performance of the individuals. Skills for managing relationships with a range of different stakeholders.
Equality & Diversity
Essential criteria
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems in the area.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Dominic Gaffney
- Job title
- Head of UEC Ops, Improvement & System Coordination
- Email address
- [email protected]
List jobs with NHS Cheshire and Merseyside Integrated Care Board in Administrative Services or all sectors