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Job summary

Main area
Receptionist
Grade
NHS AfC: Band 2
Contract
Permanent
Hours
Part time - 30 hours per week (over 4 days)
Job ref
370-ADM2ODLC-641
Employer
Warrington and Halton Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Warrington Hospital
Town
Warrington
Salary
£24,465 per annum
Salary period
Yearly
Closing
07/12/2025 23:59

Employer heading

Warrington and Halton Teaching Hospitals NHS Foundation Trust logo

Medical Education Reception and Administrator

NHS AfC: Band 2

Job overview

Medical Education plays a key role in the provision of high-quality Programmes for Resident Doctors and Medical Students throughout the Trust. The Service has overall responsibility for the organisation and delivery of high-quality training for medical students and Resident Doctors as well as Continuing Professional Development in relation to our Medical Education Contract with NHSE and the University of Liverpool/Chester.

The Medical education Administrative Assistant will provide a high-quality administrative, reception and secretarial service for all visitors to the Medical Education Department and provide a comprehensive administrative support service to the Medical Education team 

Main duties of the job

 As a Reception-based role, the post holder will support the efficient running of the Education Centre, acting as point of contact, managing both email and telephone communications, utilising the Centre’s Room Booking System (Outlook), Dealing with the room set up and meet & greet to support our full Educational remit including, Various Courses, Teaching and Conferences as required.

 Support appropriate Teaching, Courses, Learning Events and Induction Programmes which pertain to the Medical Education team; ensuring our NHSE obligations to deliver training and disseminate training are adhered to.

  • To assist in the preparation Information detailing Medical Education Activities and circulation to relevant learners
  • Prepare documentation for courses such as bookings forms, name badges, sign-in sheets, receipts, and creating certificates

The role will also include

·       Note taking for appropriate meetings as directed by the Medical Education Manager.

·       Liaise and communicate with the various Departments with regards to any Centre issues to maintain a safe working environment. 

·       Requisition and monitor stationery for Centre usage and re-order as required and raise Purchase Orders on behalf of the medical education team.

·       Update accurately the Electronic Board in the Education Centre to display meeting details and providing IT equipment assistance to service users where required.

Working for our organisation

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.  We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system.  Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do. 

Detailed job description and main responsibilities

The full details of the role, including main duties and responsibilities are 
available in the full Job Description and Person Specification which you can find on the right-hand side of the advert page

FULL JOB DESCRIPTION ATTACHED

Person specification

Experience

Essential criteria
  • Experience of undertaking administrative/office duties for a minimum of 12 months
  • Experience of working in a busy office providing a service to customers/service users
Desirable criteria
  • Experience of working as part of a multi-disciplinary team within or outside of the NHS
  • Previous experience of working in a Training or Educational environment

Qualifications

Essential criteria
  • Completion of GCSE Level (or equivalent) standard of Education
Desirable criteria
  • NVQ Level 2 in Business Administration (or equivalent) and/or Customer Service

Skills, knowledge and competency

Essential criteria
  • Ability to prioritise and organise own workload
  • Competent use of Microsoft Office Packages Microsoft Word, Excel and PowerPoint
  • Ability to communicate effectively both verbally and in writing to people at all levels, including composing correspondence
  • Excellent interpersonal and customer care/service user skills
Desirable criteria
  • Ability to take minutes of meetings as required
  • Ability to enter and manipulate data for reports via EXCEL databases

Specific role requirements

Essential criteria
  • A courteous and respectful attitude towards others. - Ambassadorial role for the Medical Education Service – setting an excellent 1st impression
  • Remain calm under pressure during very busy periods in the Centre and adapt to the Service needs as required.
  • Excellent telephone manner, with the ability to deal calmly and tactfully with telephone callers and visitors
Desirable criteria
  • A general interest in Education and Development

Employer certification / accreditation badges

Veteran AwareMenopause Friendly EmployerDisability confident leaderArmed Forces Covenant (Silver Award)NHS Rainbow badgeStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.ERS Silver Logo WelshNHS Rainbow Badge - BronzeWomens Staff NetworkLGBTQ RGBMulti Ethnic Staff NetworkDisability AwarenessNavajo

Documents to download

Apply online now

Further details / informal visits contact

Name
Kate Davidson
Job title
Medical education manager
Email address
[email protected]
Telephone number
01925 662389
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