Job summary
- Main area
- Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (over 4 days)
- Job ref
- 370-ADM2ODLC-641
- Employer
- Warrington and Halton Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Warrington Hospital
- Town
- Warrington
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 07/12/2025 23:59
Employer heading
Medical Education Reception and Administrator
NHS AfC: Band 2
Job overview
Medical Education plays a key role in the provision of high-quality Programmes for Resident Doctors and Medical Students throughout the Trust. The Service has overall responsibility for the organisation and delivery of high-quality training for medical students and Resident Doctors as well as Continuing Professional Development in relation to our Medical Education Contract with NHSE and the University of Liverpool/Chester.
The Medical education Administrative Assistant will provide a high-quality administrative, reception and secretarial service for all visitors to the Medical Education Department and provide a comprehensive administrative support service to the Medical Education team
Main duties of the job
As a Reception-based role, the post holder will support the efficient running of the Education Centre, acting as point of contact, managing both email and telephone communications, utilising the Centre’s Room Booking System (Outlook), Dealing with the room set up and meet & greet to support our full Educational remit including, Various Courses, Teaching and Conferences as required.
Support appropriate Teaching, Courses, Learning Events and Induction Programmes which pertain to the Medical Education team; ensuring our NHSE obligations to deliver training and disseminate training are adhered to.
- To assist in the preparation Information detailing Medical Education Activities and circulation to relevant learners
- Prepare documentation for courses such as bookings forms, name badges, sign-in sheets, receipts, and creating certificates
The role will also include
· Note taking for appropriate meetings as directed by the Medical Education Manager.
· Liaise and communicate with the various Departments with regards to any Centre issues to maintain a safe working environment.
· Requisition and monitor stationery for Centre usage and re-order as required and raise Purchase Orders on behalf of the medical education team.
· Update accurately the Electronic Board in the Education Centre to display meeting details and providing IT equipment assistance to service users where required.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.
We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Detailed job description and main responsibilities
The full details of the role, including main duties and responsibilities are
available in the full Job Description and Person Specification which you can find on the right-hand side of the advert page
FULL JOB DESCRIPTION ATTACHED
Person specification
Experience
Essential criteria
- Experience of undertaking administrative/office duties for a minimum of 12 months
- Experience of working in a busy office providing a service to customers/service users
Desirable criteria
- Experience of working as part of a multi-disciplinary team within or outside of the NHS
- Previous experience of working in a Training or Educational environment
Qualifications
Essential criteria
- Completion of GCSE Level (or equivalent) standard of Education
Desirable criteria
- NVQ Level 2 in Business Administration (or equivalent) and/or Customer Service
Skills, knowledge and competency
Essential criteria
- Ability to prioritise and organise own workload
- Competent use of Microsoft Office Packages Microsoft Word, Excel and PowerPoint
- Ability to communicate effectively both verbally and in writing to people at all levels, including composing correspondence
- Excellent interpersonal and customer care/service user skills
Desirable criteria
- Ability to take minutes of meetings as required
- Ability to enter and manipulate data for reports via EXCEL databases
Specific role requirements
Essential criteria
- A courteous and respectful attitude towards others. - Ambassadorial role for the Medical Education Service – setting an excellent 1st impression
- Remain calm under pressure during very busy periods in the Centre and adapt to the Service needs as required.
- Excellent telephone manner, with the ability to deal calmly and tactfully with telephone callers and visitors
Desirable criteria
- A general interest in Education and Development
Documents to download
Further details / informal visits contact
- Name
- Kate Davidson
- Job title
- Medical education manager
- Email address
- [email protected]
- Telephone number
- 01925 662389
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