Job overview

We have an opportunity for a Receptionist to support our Front of House  team. You will provide a front of house service to Vale Royal Resource Centre, Winsford, which contains a number of Mental Health and Wellbeing Services.  We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.

We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our service users, carers and colleagues across the resource centre. 

 We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.

This is a permanent part-time post for 22.5 hours per week. 

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

Main duties of the job

This role will involve answering telephone queries for our Community Mental Health services within the Central Cheshire West area; including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate.

Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, “can do” approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills. Service with a smile goes a long way!

Full training will be given.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool. 

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.