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Job summary

Main area
Growing the Friarage & Community Services L3
Grade
Band 2
Contract
Fixed term: 12 months (.)
Hours
Full time - 37.5 hours per week
Job ref
328-FCS-7262571
Employer
South Tees Hospitals NHS Foundation Trust
Employer type
NHS
Site
Friary Hospital
Town
Richmond
Salary
£24,465 per annum
Salary period
Yearly
Closing
21/08/2025 23:59

Employer heading

South Tees Hospitals NHS Foundation Trust logo

House Keeper

Band 2

Job overview

Hotel Services is committed to providing a high quality, helpful, courteous and personal service to the patients of the Trust and in support of Nursing Staff.

Your role as a House keeper is in pursuit of Hotel Services aims to provide a safe, nutritious and well balanced meal service to patients in a clean and supportive environment in which patients can recuperate, working with other members of ward based staff in a team spirit.

Patients and staff should receive a high level of customer services, timely, friendly and efficiently delivered by Hotel Services staff with a high standard of personal presentation.

Main duties of the job

Your duties will be carried out accordingly to specified tasks with frequency levels:

  1. Make a personal introduction to new patients following their clinical admittance.
  2. Ensure the ward provides an up to date list of the patients’ dietary requirements for you to work from.
  3. Assist Nursing Staff with food service to patients.
  4. Monitor patient eating, report to nursing team if a patient requires

help or assistance with eating.

  1. Prepare and assist with service of beverages food and snacks. Clear beverages at designated times throughout the day including supplement drinks.
  2. Ensure provision of beverages for distressed relatives.
  3. Ensure food provisions and catering resources are managed economically.
  4. Resolve food and crockery shortages.
  5. Resolve shortages of milk.
  6. Clean patient’s bedside tables prior to each meal service then place the place mat and cutlery in readiness for meal service.
  7. Be responsible for checking stock and removing out of date food from ward kitchen refrigerators.
  8. Be responsible for recording of ward kitchen refrigerator temperatures.
  9. Complete the ward catering sheet including food waste and temperatures.

Working for our organisation

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff.  This training programme has been designed to support our staff in developing their understanding of leadership and management skills.  You will be expected to attend the following training sessions:
 
•    Your Leadership Impact
•    Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications & Training

Essential criteria
  • NVQ L2 in Catering

Knowledge & Skills

Essential criteria
  • Demonstrate ability to develop knowledge of hospital policies and procedures to support role
  • Ability to record/ document information clearly in line with policy and procedure.
  • Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation is required.

Experience

Essential criteria
  • Previous experience of working as part of a team
  • Experience of working effectively in a busy Catering environment
  • Experience of organising and prioritising own work
Desirable criteria
  • Previous experience of working with the public
  • Previous experience of working in a hospital environment

Personal Attributes

Essential criteria
  • Communicates well with good listening skills and is able to adopt and appropriate style and method
  • Demonstrates need for confidentiality at all times
  • Demonstrates positive approach to customer care. Caring attitude to patients and carers
  • Motivated and demonstrates adaptability to complete tasks, in line with Policy requirements

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthArmed Forces CovenantBetter Health at Work Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Karen Frankland
Job title
Ward Manager
Email address
[email protected]
Telephone number
01642 944271
Additional information

01642 944723

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