Job summary
- Main area
- Growing the Friarage & Community Services L3
- Grade
- Band 2
- Contract
- Fixed term: 12 months (.)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 328-FCS-7262571
- Employer
- South Tees Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Friary Hospital
- Town
- Richmond
- Salary
- £24,465 per annum
- Salary period
- Yearly
- Closing
- 21/08/2025 23:59
Employer heading

House Keeper
Band 2
Job overview
Hotel Services is committed to providing a high quality, helpful, courteous and personal service to the patients of the Trust and in support of Nursing Staff.
Your role as a House keeper is in pursuit of Hotel Services aims to provide a safe, nutritious and well balanced meal service to patients in a clean and supportive environment in which patients can recuperate, working with other members of ward based staff in a team spirit.
Patients and staff should receive a high level of customer services, timely, friendly and efficiently delivered by Hotel Services staff with a high standard of personal presentation.
Main duties of the job
Your duties will be carried out accordingly to specified tasks with frequency levels:
- Make a personal introduction to new patients following their clinical admittance.
- Ensure the ward provides an up to date list of the patients’ dietary requirements for you to work from.
- Assist Nursing Staff with food service to patients.
- Monitor patient eating, report to nursing team if a patient requires
help or assistance with eating.
- Prepare and assist with service of beverages food and snacks. Clear beverages at designated times throughout the day including supplement drinks.
- Ensure provision of beverages for distressed relatives.
- Ensure food provisions and catering resources are managed economically.
- Resolve food and crockery shortages.
- Resolve shortages of milk.
- Clean patient’s bedside tables prior to each meal service then place the place mat and cutlery in readiness for meal service.
- Be responsible for checking stock and removing out of date food from ward kitchen refrigerators.
- Be responsible for recording of ward kitchen refrigerator temperatures.
- Complete the ward catering sheet including food waste and temperatures.
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
• Your Leadership Impact
• Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications & Training
Essential criteria
- NVQ L2 in Catering
Knowledge & Skills
Essential criteria
- Demonstrate ability to develop knowledge of hospital policies and procedures to support role
- Ability to record/ document information clearly in line with policy and procedure.
- Ability to use initiative and make decisions within sphere of work and/ or knowledge recognising where assistance/ escalation is required.
Experience
Essential criteria
- Previous experience of working as part of a team
- Experience of working effectively in a busy Catering environment
- Experience of organising and prioritising own work
Desirable criteria
- Previous experience of working with the public
- Previous experience of working in a hospital environment
Personal Attributes
Essential criteria
- Communicates well with good listening skills and is able to adopt and appropriate style and method
- Demonstrates need for confidentiality at all times
- Demonstrates positive approach to customer care. Caring attitude to patients and carers
- Motivated and demonstrates adaptability to complete tasks, in line with Policy requirements
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Karen Frankland
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01642 944271
- Additional information
01642 944723
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