Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent: Working across seven day period
- Hours
- Part time - 33 hours per week (Usually over 3 days. 7 day service between 8am and 8pm so may require weekends and Bank Holidays.)
- Job ref
- 201-26-363
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Bodmin Hospital
- Town
- Bodmin
- Salary
- £24,465 Pro Rata
- Salary period
- Yearly
- Closing
- 12/04/2026 23:59
Employer heading
Hospital Administrator/Ward Clerk
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Cornwall Partnership NHS Foundation Trust (CFT) is excited to offer opportunities for a Hospital Administrator within our newly developed Community and Assessment Treatment Unit (CATU) and Same day emergency care (SDEC) which is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients.
Patients are admitted direct for assessment from home or emergency department . It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate.
Shifts will work on a rotational basis with some weekend working.
You will need to be extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities. Having the ability to learn new processes and procedures quickly will also be necessary.
Previous experience of working in a patient or client-focused environment will be an advantage, as will flexibility and experience of working in a busy environment.
Main duties of the job
Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public.
Register patients on relevant system to process recording of clinical activity and quality of information held.
Discharge patients from caseload as directed by the clinical team.
Liaising with other organisations including acute providers.
provide information, written, verbal by telephone, e-mail, letter to staff from other departments and partner agencies.
Prepare patient case-notes with relevant forms/templates.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’
Person specification
Education & Qualifications
Essential criteria
- Basic numeracy and literacy skills
- NVQ/RSA 2 or equivalent experience
Experience
Essential criteria
- Experience of working in an administrative setting
- Experience of managing electronic and paper-based diary / appointment systems
Desirable criteria
- Healthcare / NHS administrative experience
Skills and Aptitude
Essential criteria
- Ability to communicate clearly on telephone and face to face
Desirable criteria
- Audio typing
Personal qualities
Essential criteria
- Ability to work under pressure in a changing and challenging environment
- Ability to use initiative when dealing with queries
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lindsey Hanna
- Job title
- Business Support Supervisor
- Email address
- [email protected]
- Telephone number
- 01208 251338
- Additional information
Monday to Thursday 8am to 4pm.
Please note: If you need sponsorship, please check the requirements for a Certificate of Sponsorship (CoS) on the gov.uk website to see if you're eligible before applying.
We are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction.
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