Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Flexible working over seven days
- Hours
- Full time - 37.5 hours per week
- Job ref
- 201-26-295-A
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Carew House
- Town
- Bodmin
- Salary
- £24,937 - £26,598 Per Annum
- Salary period
- Yearly
- Closing
- 23/04/2026 23:59
Employer heading
Digital Communications Assistant
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
Job overview
The digital communications assistant will be a key member of our communications team. This is a pivotal role, acting as the first point of contact for requests and queries coming into our team, which will include media enquiries.
You will work closely with the Trust’s content creator and support the delivery of communications activities and key projects to support our corporate and business objectives.
Main duties of the job
· Support the content creator with digital communications, enquiries, handling or directing them appropriately.
· Receive and provide information in a variety of formats to inform colleagues, patients, and visitors about the work of the Trust; tailoring messages and formats to consider peoples’ communication needs.
· Deploy urgent and all user communications messages via appropriate communication channels including email, ticker tapes and social media.
· Monitor and provide admin support for our staff Facebook group, including approving members, checking for spam, and promoting the group to staff.
· Work as part of a busy communication team, supporting and assisting colleagues to ensure consistent delivery of high-quality communication support within the Trust.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education, qualifications and experience
Essential criteria
- GCSE in Maths and English (at A* to C) or equivalent to functional skills level 2
- Experience of filming and editing videos and taking photos
- Level 3 qualification in administration or equivalent level of experience
- Experience of Adobe Creative Cloud
Desirable criteria
- Substantial administration experience within a busy office environment
- Experience of writing website and/or intranet content to meet customer needs
- Experience of using email marketing platforms
Knowledge and ability
Essential criteria
- Basic knowledge of social media and understanding of how different platforms can be used
- Demonstrable ability to work well in Microsoft Word, Excel, and PowerPoint
- Ability to be creative and innovative, enthusiastic, think ahead and use initiative
Desirable criteria
- Demonstrable ability to use a range of software packages and the internet
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Sarah Fisher
- Job title
- Head of Communications
- Email address
- [email protected]
- Telephone number
- 07825 112 458
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