Job vacancy: Communications and Engagement Officer, NHS Cornwall and Isles of Scilly Integrated Care Board (ICB), Bodmin

Job summary

Main area

Communications

Grade

Band 5

Contract

Fixed term: 5 months (Up to 5 months, until March 2026)

Hours

Part time
Flexible working

18.25 hours per week (May involve some work at weekends or in evenings)

Job ref

471-7556959-A

Employer: NHS Cornwall and Isles of Scilly Integrated Care Board (ICB)
Employer type: NHS
Site: Chy Trevail
Town: Bodmin
Salary: £31,049 - £37,796 per annum pro rata
Salary period: Yearly
Closing: 16/11/2025 23:59

Communications and Engagement Officer

Band 5

Detailed job description and main responsibilities

The role will see you:

· Support the co-ordination of relevant engagement and communications across Cornwall and the Isles of Scilly, understanding the population, forming relationships with stakeholders and finding out the local communications channels/tactics available for you to use to deliver comms and engagement.

Produce digital communications including films for use in our Board, AGM, staff briefings, system bulletins and engagement events to give patient stories, explain our commissioning intentions and strategies and communicate key messages to colleagues and wider system partners. you will also produce engaging social media shorts and static assets for use within our health communications campaigns.

· Engagement and communications

· As part of a wider engagement and communications strategy, your role will include the planning, booking and co-ordinating of relevant engagement activity throughout the year.

· You will support the wider team on a variety of communications and engagement projects as needed, including during the NHS response to major incidents or system pressures.

· You will also support wider ICB colleagues with their requests for communications and engagement team support – capturing requests following our communications and engagement process and working with the Director of engagement and the wider team to prioritise, deliver or delegate communications and engagement.

At events or through engagement plans, you will need to guide people and brief volunteers/staff through engagement activities, including completing surveys, taking part in interactive activities so we can listen and capture the views and experiences using a variety of engagement tools and functions (online survey platforms promoted to our digital panel, keeping our expert reference groups informed, to promoting surveys/events through our social media platforms and local Facebook groups)

· After events and once engagement is complete you will also collate/oversee feedback using a variety of tools and co-ordinate engagement feedback into timely and useful reports that ensure the voices of our patients and of all Cornwall and the Isles of Scilly's residents can be presented to decision makers.

· You will also oversee the design of surveys, engagement delivery, communication tactics and related communication materials aligned to the strategic requirements set out in your agreed engagement and communication plan

· At events/activities, you will take photos and film to document activity and create content to share across the NHS’ digital platforms, and with partners. You will need to know or be willing to learn skills to enable you to film, edit and upload content on our various channels. You will also need to know or be willing to learn design skills, including using Canva to create social media posts, graphics and printed communications materials.

· To promote our engagement events, and to show our inclusive engagement, you will need to upload content on our social media platforms, create e-bulletins, keep webpages updated and access/use relevant internal and external communications channels.

· You will contribute and develop ideas, that support the team with their engagement programme and supporting communications activities that align to the team’s engagement and communication strategy.

· Team support:

· Acknowledging and logging media enquiries, and supporting the team, if required, to provide responses.

· Generating ideas to inform and deliver the team’s work.

· Creating social, audio and digital content, as required.

· Helping to write media releases, as required.

· Project management, collating/gathering information and undertaking enquiries

· A supportive team member, contributing to the delivery of programmes, projects etc.

The duties of this post are wide-ranging and will require the postholder to be flexible in adapting to changing circumstances

Person specification

Qualifications and training

Essential criteria

Degree or equivalent experience
Relevant qualification in communication, marketing or journalism.

Desirable criteria

• Continuing professional development

Knowledge and experience

Essential criteria

Demonstrable experience and knowledge of a media, public relations or working in a corporate environment to deliver engagement and/or communications.
To deal directly with the public, stakeholders and staff on potentially contentious subject matters or sensitive service changes
Hard working, enthusiastic and creative; able to operate with a ‘can-do’ attitude based on a desire to provide people with help, support and solutions to problems.
Experience of organising and managing and attending engagement events, including public events, focus groups to staff briefings.
Knowledge of the NHS and current national initiatives
Experience of producing social content, newsletters, films and web content to overseeing design of campaign literature.

Desirable criteria

Previous experience delivering NHS/public sector communication.

PLEASE ENSURE THAT YOUR APPLICATION CLEARLY REFLECTS THE CRITERIA LISTED WITHIN THE JOB DESCRIPTION AND PERSON SPECIFICATION.

We positively encourage applications from all sections of the community regardless of sexual orientation, sex, racial origin or disability. We are committed to equal opportunities.

Please note that if a vacancy is marked ‘internal’ your application will not be considered if you do not fall within that category.

Your data:

In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

The ICB is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. For further information contact Carver Tedstone our anti-crime specialist from TIAA [email protected]

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Should you be unsuccessful please be aware that your job application and related documents will be retained confidentially for a period of 13 months.

If you have any questions relating to this, please contact the Data Protection Officer by email

[email protected]

Your application:

Please note that if you have not received a reply within 21 days of the closing date you must assume that, on this occasion your application has been unsuccessful.

If you are invited for interview and the position requires a DBS check please see link below for guidance on completing the form.

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If you are unsuccessful at the shortlisting stage and wish to obtain feedback regarding your application, please contact the manager of the post as shown in the vacancy advert.