Job summary
- Main area
- Secretary to Heads of Patient Flow
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 201-25-407-A
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Flexible on the base
- Town
- Discussed at interview
- Salary
- £24,625 - £25,674 Pro Rata
- Salary period
- Yearly
- Closing
- 16/07/2025 23:59
Employer heading
Secretary - Patient flow
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
An exciting opportunity for a self-motivated, highly organised, adaptable and enthusiastic individual to join our service and support the Heads of Patient Flow and the integrated transfer of care hubs across Cornwall as their Secretary.
The HOPFs manage Flow out of acute and community hospitals through the itochs as well as facilitating Admission Avoidance through connections and referrals to Adult Community Services and wider system teams including STEPs, Humans, CHAOS, Voluntary Sector colleagues and wider.
As well as having effective organisational, communication and interpersonal skills, it is essential that the applicant is able to prioritise work, handle difficult situations and have a flexible approach to working as part of a team. You should be able to integrate well with the existing teams, be flexible in supporting the functions of the teams and the HOPFs and have a genuine desire to contribute to providing a quality service for patients.
The post holder should also demonstrate a caring and sensitive approach to their work and be able to clearly communicate with colleagues and representatives from other organisations.
Main duties of the job
The purpose of the post is to support the Heads of Patient Flow with all aspects of secretarial support to help deliver key functions. This will involve liaising and communicating with teams and partners whilst maintaining confidentiality at all times. Supporting the delivery of excellent customer care. Organising and supporting meetings and appointments. Note taking and distributing papers. Inputting and recording data.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education and Qualifications
Essential criteria
- Good standard of education
- RSA Stage 3 or equivalent Typing or Word Processing
- Computer literate with a good working knowledge of Microsoft Office and Excel
- Previous experience in a healthcare office environment
- Previous experience of minute taking and arranging meetings
Desirable criteria
- Audio typing
Skills and Aptitude
Essential criteria
- Excellent verbal and written communication skills
- Ability to prioritise own workload and work unsupervised
- Attention to detail and time management skills
- Understanding of need for Confidentiality
Employer certification / accreditation badges
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Documents to download
Further details / informal visits contact
- Name
- Jane Mitchell
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07769685873
- Additional information
-
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction.
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