Job summary
- Main area
- Hospital administrator
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (2 or 3 days per week over 7 days. Some weekend and bank holiday working will be required in addition to working until 8pm.)
- Job ref
- 201-25-421
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Falmouth Community Hospital
- Town
- Falmouth
- Salary
- £24,169 pro rata
- Salary period
- Yearly
- Closing
- 04/06/2025 23:59
Employer heading

Hospital Administrator
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
An exciting opportunity has arisen to join a dynamic and friendly admin team, providing full clerical and administrative support to all departments within Falmouth Community Hospital. There will be a requirement to work in different reception areas including MIU and outpatients, over two sites.
Flexibility and adaptability are key requirements as duties and responsibilities change - sometimes at short notice.
Main duties of the job
To be first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals and the general public. Direct patients, visitors and colleagues around the hospital to the correct department. To book patients into outpatient appointments ensuring details are correct and making further appointments if directed to do so.
To book patients into the minor injury unit again ensuring patient details are correct and providing full administrative support to the clinical team.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education & Qualifications
Essential criteria
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
Experience
Essential criteria
- Experience of working in an administrative setting
- Experience of using electronic and paperbased information systems
- Experience of managing electronic and paper-based diary / appointment systems
Desirable criteria
- Healthcare / NHS administrative experience
Skills and Aptitude
Essential criteria
- Word processing and data inputting skills
- Ability to communicate clearly on telephone and face to face
- Ability to use initiative when dealing with queries
- Attention to detail and confidentiality
Desirable criteria
- Willingness to be flexible
- Willing to undertake further development and training as necessary
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sandra Sly
- Job title
- Business Support Supervisor
- Email address
- [email protected]
- Telephone number
- 01326 436605
List jobs with Cornwall Partnership NHS Foundation Trust in Administrative Services or all sectors