Job summary
- Main area
- Local Point of Access Co-ordinator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week
- Job ref
- 201-25-426
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Hayle Community Centre
- Town
- Hayle
- Salary
- £24,625 - £25,674 Pro Rata
- Salary period
- Yearly
- Closing
- 04/06/2025 23:59
Employer heading
Local Point of Access Co-ordinator
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
We are seeking an enthusiastic and experienced administrator to join us whose primary function will be to manage referrals via a variety of media from GPs, hospitals, specialist teams and Adult Social Services via various referral systems for the Penwith Integrated Community Team as well interacting with patients, carers and other health and social care professionals.
The integrated team comprises Penwith Community Nurse Team, Penwith Community Rehabilitation Team, Penwith Home First Team and Penwith Community Matron Team. The integrated team covers the local area including Hayle, Marazion, St Ives and Penzance and surrounding areas.
The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role.
If you have excellent communication and organisational skills and would enjoy working within a busy team we look forward to hearing from you. Experience of working administratively within healthcare/NHS preferred.
The post holder will be based at Hayle Community Centre.
Main duties of the job
- The post holder will interrogate a number of health and social care systems to gather relevant information aimed at enabling qualified staff to appropriately triage an assessment visit.
- · The post holder will feedback to the referrer as well as providing relevant information to the integrated team.
- · The post holder will register and discharge patients to the relevant CFT system.
- · The post holder will be expected to maintain the highest levels of confidentiality and carry out relevant administrative duties as required.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education / Qualifications and Relevant Experience
Essential criteria
- GCSE Maths and English at grades A-C or equivalent
- NVQ level 3 Administration or equivalent experience in a relevant subject
Desirable criteria
- RSA level 3 Administration or equivalent experience in a relevant subject
Experience
Essential criteria
- Experience of communicating with a range of people
- Experience of working to tight deadlines
- Experience of working within an administrative setting
Desirable criteria
- Healthcare/NHS administration experience
Knowledge and Abilities
Essential criteria
- Able to work under pressure
- Ability to work using own initiative and as well as being team player
Desirable criteria
- Knowledge of CFT IT systems, e.g. RiO, Strata.
Skills and Aptitude
Essential criteria
- Time management and ability to prioritise own workload
- Computer literate with a good working knowledge of Microsoft Office
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Melanie.Faulkner
- Job title
- Team Lead, Penwith Homefirst
- Email address
- [email protected]
- Additional information
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction.
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