Job summary
- Main area
- Hospital Administrator/Ward Clerk
- Grade
- Band 2
- Contract
- Permanent: We provide a 7 day admin service so weekend and bank holiday working may be required.
- Hours
- Full time
- Job share
- Job ref
- 201-25-530
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Liskeard/Bodmin Hospital
- Town
- Liskeard/Bodmin
- Salary
- £24,169 Pro Rata
- Salary period
- Yearly
- Closing
- 23/07/2025 23:59
Employer heading
Hospital Administrator/ Ward Clerk
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
The role will be based on Willow Stroke Rehabilitation Unit as Liskeard Hospital temporarily to allow planned upgrade and works to commence on Anchor Ward. Following this you will be permanently based on Anchor Ward, Bodmin Community Hospital.
The primary duty of the post holder will be to work on Anchor Ward. This will be on a rotational basis with some weekend working. You will need to be extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities. Having the ability to learn new processes and procedures quickly will also be necessary.
Previous experience of working in a client-focused environment will be an advantage, as will flexibility and experience of working in a busy reception.
Main duties of the job
To be the first point of contact for all patients, visitors and members of the public attending the hospital and to ensure they are fully assisted as required when covering Minor Injury Unit/Anchor Ward. This is a key function within the hospital.
To provide full clerical and administration support to the inpatient ward and Minor Injury Unit as required.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role, please see ‘supporting documents’.
Person specification
Education / Qualifications
Essential criteria
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
Skills and Aptitude
Essential criteria
- Advanced word processing and data inputting skills
- Ability to use initiative to prioritise duties
- Attention to detail and confidentiality.
- Ability to communicate clearly by telephone and face to face with a range of people, including patients. health and social care professionals and the public.
Experience
Essential criteria
- Experience of working in a very busy reception area
- Experience of working in an administrative setting
- Experience of managing electronic and paper-based diary / appointment systems
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lindsey Hanna
- Job title
- Business Support Supervisor
- Email address
- [email protected]
- Telephone number
- 01208 251338
- Additional information
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CV’s as this does not count as an introduction.
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