Job overview

The postholder will be required to provide a comprehensive service as part of the administration team, the Team secretary  will provide the public face of the Adult ADHD Service assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems, with a high degree of accuracy, always ensuring efficient and effective levels of service, on a daily basis. There will be extensive liaison with service users, GP’s, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Main duties of the job

The post holder should be able to work with minimum supervision and will be required to use initiative, planning and prioritising of own time in a busy and challenging environment. The post holder will also provide ad hoc administrative support, including inputting information onto RIO, and managing the waiting area. A professional and flexible approach and attitude is required along with honesty, integrity, and discretion. The post holder must deliver a customer focused approach and respect the privacy, dignity, religious and cultural beliefs of others and always display the highest levels of confidentiality and have an open attitude to change.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly.  We deliver community and hospital-based care to improve people’s physical and mental health.  We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us.  As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 5,000 people make up the Trust.  This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases.  Some staff work from one of our 10 community hospitals.  Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here.  A third of people who live in Cornwall are supported by acute hospital services in Devon.  As a result, we also work closely with our partners in Devon.  In the summer, and during other holidays lots of people choose to visit the area.  This increase the numbers of people who use out services.