Job summary
- Main area
- West AMH, LD & DOPMH Admin Team
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday, 8.45 a.m. - 5.15 p.m.)
- Job ref
- 201-25-574
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Bolitho House
- Town
- Penzance
- Salary
- £24,937 - £26,598 Per Annum
- Salary period
- Yearly
- Closing
- 05/08/2025 23:59
Employer heading
Referral Administrator
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
The Mental health Access and Brief treatment Team (formerly SPOA) are looking for a Referral Administrator to join our developing county wide service.
The successful candidate must be a forwarding thinking, dynamic and efficient Referral Administrator to work within our passionate and committed team.
You will work alongside the clinical teams to ensure that all referrals are processed in a timely and accurate manner. You will provide an admin service ensuring records are kept up to date, letters are sent promptly, answer telephone calls and e-mails as needed and assist with any general queries. There is an expectation for the successful candidates to work closely with the other Referral Administrators, providing leave cover as and when required.
You will have a flexible approach to working, the ability to work to tight deadlines, be friendly and approachable.
Training and regular on going supervision will be provided.
The working days/hours will be Monday - Friday, 8.45 a.m. - 5.15 p.m.
Referral Administrator post based from Bolitho House, Laregan Hill, Penzance
The site has free onsite parking for staff.
Main duties of the job
To provide a comprehensive, confidential administrative support service to the Adult Mental Health Access and Brief Treatment Team within the Locality.
The role will have daily contact with patients over the telephone including adults wishing to refer themselves, carers, General Practitioners making enquiries and patient follow ups along with contact from other members of professional bodies/agencies around the Assessment Service.
You will work alongside the other Referral Administrators in their Localities.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education, Qualifications and Experience
Essential criteria
- RSA III Word-Processing or equivalent
- GCSE English and Maths at Grade C or above or equivalent
- Minute taking
- Previous Secretarial Experience
- Previous experience of working in a Team
- NVQ Level 3 Business Administration or equivalent
Desirable criteria
- RSA II Audio-Typing
- Previous NHS experience
Skills and Aptitude
Essential criteria
- Computer Literate in the use of Microsoft Office including Word and Excel
- Good Communication and Interpersonal Skills
- Ability to meet deadlines and work under pressure whilst remaining calm
Knowledge and Abilities
Essential criteria
- Ability to manage own workload using own initiative and unsupervised
- Ability to relate and empathise with patients and members of the general public
Desirable criteria
- Knowledge of the Trust's administrative processes around patient records and IT systems
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Austin
- Job title
- SPoA Admin Lead
- Email address
- [email protected]
- Telephone number
- 07766578935
- Additional information
Georgina Clark
SPoA Operational Lead
07771674884
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