Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Monday, Tuesday, Thursday 0900-1700 hours
- Hours
- Part time - 22.5 hours per week
- Job ref
- 201-25-622
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Longreach House
- Town
- Redruth
- Salary
- £24,937 - £26,598 per annum
- Salary period
- Yearly
- Closing
- 10/09/2025 23:59
Employer heading
Ward Secretary - Longreach House
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
We are looking for a Ward Secretary with excellent interpersonal skills and a calm and methodical approach to join the administration team at Longreach House, working on the Inpatient Wards.
You will need to be extremely organised and pay close attention to detail. You will provide a customer focused service to patients, members of the public and professionals. Assist the Ward Manager, multi-disciplinary ward team and Inpatient Administrator with various tasks using Word/Excel/RiO.
You will be responsible for supporting the ward team with notes management and telephone enquiries. The post holder will demonstrate a caring and sensitive approach to their work together with an understanding of confidentiality and information governance. Admin experience within the NHS/Healthcare service would be desirable.
Training and support will be given to the successful applicant.
Proposed Interview Date: 29th or 30th September 2025
Main duties of the job
To provide a wide range of administration duties for the members of the multi-disciplinary team and other departments. Communicating and responding to telephone queries, typing correspondence, , opening and sending post; ensuring patient admission packs and Mental Health Act paperwork available, arranging and processing repatriation documents, updating Daily Governance Information/CPA’s planning meetings and invites, scanning rosters, patient documents and uploading information to RIO, processing seclusion/segregation and Section 17 Leave documents.
Typing and distributing of all correspondence for ward team, including 24hr discharge letters. Minute taking of all ward related meetings.
Responsible for data entry requirements regarding admissions, discharges and the transfer of patients using RIO.
Ensuring Paper light notes are obtained including out of county notes on patient’s admission and forward as required on discharge/transfer, and tracering notes. Requesting medical notes as required Responsible for filing and upkeep of paper light notes whilst on ward and p-files
Ensuring patient monies and valuables are deposited or collected from the Inpatient Services Department
Working for our organisation
We’re a NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education /Qualifications and Relevant Experience
Essential criteria
- NVQ Level 3 Business and Administration or equivalent experience
- Minute taking
Desirable criteria
- RSA Level 3-word processing
Knowledge and abilities
Essential criteria
- Admin and clerical experience including knowledge of computer applications
- Knowledge of Mental Health difficulties
Desirable criteria
- Knowledge of Mental Health Act
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Maya Wray
- Job title
- Inpatient Administrator
- Email address
- [email protected]
- Telephone number
- 01209318988
- Additional information
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
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