Job summary
- Main area
- Administration and Clerical
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 201-25-277-A
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Camborne Redruth Community Hospital
- Town
- Redruth
- Salary
- £24,169 Per Annum / Pro Rata
- Salary period
- Yearly
- Closing
- 12/05/2025 23:59
- Interview date
- 19/05/2025
Employer heading
Hospital Administrator
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
An exciting opportunity has arisen for an enthusiastic, flexible and well-motivated Administrator to join our team at Camborne Redruth Community Hospital.
Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.
This role will provide essential clerical support to the Minor Injuries/Urgent Treatment Centre in addition to supporting all patients, staff and visitors to the hospital.
You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.
The successful candidate will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills.
You must be flexible in order to meet the changing needs of service. The successful post holder will be expected to cover colleagues in times of sickness and annual leave.
Full training will be given on IT systems.
A uniform will be provided.
Proposed interview date: to be confirmed
Main duties of the job
To greet and direct patients, carers and visitors at reception desks in line with Trust procedures.
To register patients in to the Minor Injury Unit/Urgent Treatment Centre.
Maintaining and updating electronic patient records in real-time,
following training using training manual and procedures supplied.
Answer the telephone in accordance with Department procedure.
To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.
Supporting and assisting all staff, patients and visitors to site.
The ability to prioritise work, use your own initiative and to work as part of a team is essential.
The ability to remain calm and present an understanding approach at all times is essential for this post, along with excellent communication skills, interpersonal and organisational skills.
The post holder will demonstrate a caring and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, ‘can-do’ attitude.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education / Qualifications and Relevant Experience
Essential criteria
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
- Basic numeracy and literacy skills
- Experience of working in an administrative setting
- Experience of managing electronic and paper-based diary / appointment systems
- Experience of using electronic and paper-based information systems
Desirable criteria
- Healthcare / NHS administrative experience
Knowledge and abilities
Essential criteria
- Ability to use initiative when dealing with queries
- Attention to detail and confidentiality
Skills and Aptitude
Essential criteria
- Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jenni Fairs
- Job title
- Minor Injury Unit Team Lead
- Email address
- [email protected]
- Telephone number
- 01209 318022
- Additional information
Please note we are not accepting any communication from Recruitment Agencies at the current time. Please refrain from Sending the Trust CVs as this does not count as an introduction.
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