Job summary
- Main area
- CITS
- Grade
- Band 3
- Contract
- Permanent: Development
- Hours
- Full time - 37.5 hours per week
- Job ref
- 156-7825276
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- Cornwall IT Services
- Town
- Redruth
- Salary
- £25,760 - £31,157 per annum pro rata
- Salary period
- Yearly
- Closing
- 20/04/2026 23:59
Employer heading
IT Procurement Administrator/Officer - Developmental Role
Band 3
Job overview
This role has been approved for advertising; however, it is being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.
This role is open to all applicants. However in line with Cornwall first principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust and the Integrated Care Board for Cornwall and the Isles of Scilly.
This is a development role moving from it’s start point of an IT Procurement Administrator Band 3 up to an IT Procurement Officer Band 4.
When you have met the required criteria to demonstrate your competency in the role, you will move up to a band 4. We expect that this will take 1 to 3 years depending on your aptitude and ability.
You must have a basic knowledge in IT and be willing to learn our processes and procedures to fulfil the IT needs of all the NHS organisations in Cornwall.
This role is based onsite at our offices in Drump Road, Redruth which is where all of our administrative tasks are performed and our main stock is located.
This role also has a daily requirement to lift and move equipment. This could be anything from a single parcel up to a delivery of 1000+ boxes, which can be heavy at times.
A full driving licence is desirable to assist with transporting equipment between sites and storage areas using Trust vehicles.
Main duties of the job
The Team provides IT advice, stock control, asset management and purchasing support to all NHS organisations in Cornwall.
This includes;
Advice on IT equipment required for specific needs. Requisitioning and receiving equipment to fulfil call requests.
Track orders and update customers on delivery status.
Maintaining and updating the call management system.
Maintaining the asset register and allocation of asset numbers. Frequently receiving large orders. Stock control, movement, and device preparation.
Liaising with customers and colleagues both verbally and written.
Adhering to the trust’s health and safety practices
Good inter-team communication to avoid duplication and ensure accuracy.
The post holder will be part of our friendly team based at the CITS office in Redruth. Working Monday to Friday, 37.5 hours a week.
If you feel you would like to be part of this important and developing team, then we would love to hear from you.
Working for our organisation
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with
visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.
We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.
The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.
Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.
Detailed job description and main responsibilities
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
-
Identity Checks
-
Professional registration and qualification checks
-
Employment history and reference checks
-
Occupational Health clearance
-
Satisfactory Disclosure and Barring Service check
-
Right to work in the UK
For further information please visit:
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
Person specification
Qualifications
Essential criteria
- GCSE Qualifications or equivalent experience
- Customer care qualification or equivalent experience
- Computing/ICT related knowledge
Desirable criteria
- ITIL/Lean qualification
Experience
Essential criteria
- Good level of experience in a customer care environment
- Asset management experience
- Knowledge of a range of IT hardware and equipment
- Skilled in the use of Office software and email
- Able to explain IT solutions to both technical and non technical staff
- Ability to learn new systems and procedures
- Excellent interpersonal skills
Desirable criteria
- Experience in large IT organisation
- Experience of working within the NHS
- Experience of working with a helpdesk/call logging system
- Experience in using Unit4/Integra
Practical/Intellectual Skills
Essential criteria
- Ability to produce and implement procedural documentation
- Able to pass on skills and experience to new staff
- Able to act as a member of large technical team
- Ability to work to deadlines
- Ability to lift/move heavy equipment
- Skilled in talking to colleagues and customers over the telephone and in person
- Good written communication skills
Desirable criteria
- Valid UK driving licence
- Ability to adapt to ever changing environment and workload
- Ability to work independently and part of a team
Documents to download
Further details / informal visits contact
- Name
- Lorena Howarth
- Job title
- IT Procurement Team Leader
- Email address
- [email protected]
- Telephone number
- 07717324691
- Additional information
If you wish to make an informal visit or would like to hear more about this role, please contact me using the details provided.
If no answer please feel free to leave a message.
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