Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Working hours Monday - Friday
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Job ref
- 201-25-648
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- St Austell Community Hospital
- Town
- St Austell
- Salary
- £24,937 - £26,598 Per Annum / Pro Rata
- Salary period
- Yearly
- Closing
- 14/09/2025 23:59
Employer heading
Senior Administration Assistant
Band 3
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.
We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
- Cornwall Foundation Trust
- Royal Cornwall Hospitals NHS Trust
- Cornwall and Isles of Scilly Integrated Care Board
If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
We are seeking a committed, enthusiastic, and experienced Senior Admin Assistant to provide comprehensive administrative support to the Homefirst Integrated Team. Applicants must be computer literate, with strong word processing and typing skills. Previous administrative experience is essential, ideally within health or social care.
You will be required to use your own initiative in a busy team environment, communicate clearly and concisely, and demonstrate flexibility and adaptability in your approach. You should be confident in learning new IT systems quickly, able to adjust to evolving administrative processes, while maintaining a high standard of accuracy and professionalism.
Strong organisational and prioritisation skills are essential, as multi-tasking will be part of your daily role, including managing one of two main phone lines alongside your regular workload. Attention to detail and a personable, professional manner are key to success in this role.
Main duties of the job
- To ensure a consistently high level of performance standard is maintained, to support an efficient, effective, and satisfactory service delivery.
- To take direction from the Team Administrator/Admin Lead.
- To provide comprehensive administrative support ensuring that a high quality service is delivered at all times.
- To work with a degree of flexibility to service needs
- To guarantee that all functions are carried out in accordance with agreed processes, procedures, protocols and time-scales, reporting to the Team Administrator/Admin Lead, as necessary.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Just over 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Education
Essential criteria
- Good basic education including English Grade A-C GCSE, demonstrating high levels of literacy and numeracy
- Level 3 qualification in administration or equivalent level of experience
Desirable criteria
- RSA II Typing or equivalent level of experience
Experience
Essential criteria
- Administrative Experience of Working in a Complex Office Environment within the NHS
- Experience of monitoring performance and working to targets
- Experience in Using NHS Software Packages i.e. RiO. Integra
- Previous NHS Experience
Desirable criteria
- Experience of supervising or motivating and supporting people
Skills and Abilities
Essential criteria
- Good Organisational and Office Skills e.g. Telephone
- Good time management and ability to work to deadlines
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Fiona Higman
- Job title
- Homefirst Team Lead
- Email address
- [email protected]
- Telephone number
- 07713 857484
- Additional information
or 01726 873070
We are not accepting any communication from Recruitment Agencies at the current time. Please refrain from sending the Trust CV’s as this does not count as an introduction.
Please note: If you need sponsorship, please check the requirements for a Certificate of Sponsorship (CoS) on the gov.uk website to see if you're eligible before applying.
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