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Trosolwg o'r swydd

Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? 

The Outpatient Appointment Centre within the Royal Cornwall Hospital, is looking to appoint a member of staff in its Urgent Referrals Team, working as part of a team of outpatient advisers, the post holder will co-ordinate referrals and the placement of urgent new appointments over a range of specialities.  It is a very busy and demanding area to work. 

The role of Outpatient Booking Coordinator will ensure in line with the Trust’s Access  Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times. 

You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality.  You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS. 

Prif ddyletswyddau'r swydd

Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance.

The post holder will need to check patient details against a range of data sets to ensure a high level of data quality.  Attention to detail is crucial.

To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care.

 Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively

To ensure all patients are communicated with efficiviey and efficiently

Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test.

To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information

Ensuring patients are booked according to clinical urgency and RTT chronology.

Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list.

Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients.

This post is working full time 37.5 hours per week – Monday to Friday 8.30am to 4.30pm from Pydar House in Truro.  

Please note this position is not available to work from home

Gweithio i'n sefydliad

Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.  

The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. 

The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. 

We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. 

Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.