Job summary
- Main area
- Patient Safety Team
- Grade
- Involvement payment with reasonable expenses
- Contract
- Voluntary: 12 months
- Hours
- Flexible working - 3.75 hours per week
- Job ref
- 156-7248464
- Employer
- Royal Cornwall Hospitals NHS Trust
- Employer type
- NHS
- Site
- Royal Cornwall Hospital Trust
- Town
- Truro
- Salary
- Involvement payment with reasonable expenses
- Closing
- 27/07/2025 23:59
Employer heading
Patient Safety Partner
Involvement payment with reasonable expenses
Job overview
We are looking for members of our community who have experience of working to improve organisational safety and culture. Patient Safety Partners bring a unique dimension to conversations and will be a key voice in how we make improvements throughout Royal Cornwall Hospitals Trust.
The role is currently voluntary with plans for growth. You'll be working with the Patient Safety Specialist who is also the Lead for Safety Culture to apply best practice and nurture our teams.
We'd welcome applications from across our community from people who are passionate about healthcare; we hope this we've sparked an interest
Main duties of the job
As a Patient Safety Partner, you will join workstreams linked to the Patient Safety Incident Response Framework (PSIRF). The key areas of work are:
Reviewing incidents and ensuring good quality investigations
Ensure patients and families are involved and supported following an incident
Ensure staff are supported and involved following an incident
Patient safety training for staff meets requirements
Support project teams working to improve safe care and our systems
Develop and ratify patient safety information resources
Recognition for what is done well and how we can do this more of the time
Your Role Will Be To:
Bring the perspective and needs of patients, families, carers and the public, into committees in a way that provides appropriate challenge and fosters learning and change.
Consider complex issues affecting patient safety across the Trust that directly inform relevant Trust strategy through incident response in the Being Brilliant programme.
Interact with other Patient Safety Partners and staff in a large multi-professional meeting format.
Be prepared to put forward ideas of how Patient Safety Partners can support the improvement of patient safety across all three organisations and work with staff to put these in place.
Working for our organisation
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.
Detailed job description and main responsibilities
What we are looking for:
Someone with a passion for patient experience and the drive to improve safety in healthcare
This person will also have the confidence to sit alongside senior personnel from across the Trust including Governors, the Chairman of the Board and Non-Executive Directors, doctors and support staff and treat everyone as an equal partner in the decision-making of the group.
You will need to have an awareness of the range of experiences and perspectives that different people within our communities might have. For example, what you hear might mean for people that find it difficult to access health services because of socio-economic issues, existing health conditions or accessibility needs for example.
We are looking for a person who has the resilience to listen to complex and sometimes challenging information, to influence rational and objective decisions that will represent the needs and interests of patients, and ultimately improve the quality of patient care.
You will need to have the time to read through meeting papers in advance of the meetings and come ready with comments or questions that will aid the group to think through the patient perspective.
Person specification
Experience
Essential criteria
- Excellent communication skills including the ability to digest complex written reports and verbal updates
- Ability to evaluate without bias a range of information and evidence
- Able to work alongside senior leaders on issues of policy and strategy as an advocate for patient safety
- Experience of championing patient safety improvements in a healthcare setting; able to be a critical friend
- Demonstrates insight into Patient Safety
- Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
- Understand and maintain patient and hospital confidentiality within the structures and mechanisms of Patient Safety across Royal Cornwall Hospitals Trust.
- Sound judgement and able to remain objective when considering complex or challenging subject material
- Personal integrity and commitment to openness, inclusivity and high standards
Desirable criteria
- Previous experience as a patient safety partner or equivalent role
Community Voice
Essential criteria
- Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
- Able to provide a patient, carer or lay perspective and to put forward views on behalf of wider community, including those from seldom heard groups
Desirable criteria
- Previous experience of advocating for a community or community group
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Naomi Burden
- Job title
- Patient Safety Specialist
- Email address
- [email protected]
- Telephone number
- 0787 686 9751
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