Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 21 hours per week (Two shift patterns available - Thursday / Friday all day; + 2 evenings Tuesday/Friday 5pm-8pm.)
- Job ref
- 201-25-360
- Employer
- Cornwall Partnership NHS Foundation Trust
- Employer type
- NHS
- Site
- Launceston Community Hospital
- Town
- launceston
- Salary
- £24,169 Pro rata
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading
Hospital Administrator - Launceston Community Hospital
Band 2
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care
- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
Great Organisation
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
Great People
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
Great Partner
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
We are looking to welcome a new member to the Hospital Administration Team at Launceston Community Hospital.
You need to be extremely organised, have an eye for attention to detail and enjoy working flexibly across different areas within the hospital. IT literacy is essential although training for all electronic systems will be provided. Previous Medical Records experience would be advantageous.
Duties will include working in various departments including the main reception, booking in minor injury patients, working with out-patient and MIU staff and support to the inpatient team working with nursing staff and other healthcare professionals.
Previous experience in a similar position is beneficial. Training and support will be given to the successful applicant(s).
If you enjoy working within a team in a patient facing role we look forward to hearing from you.
Vacant posts for one or two people are offered at 15 and 6 hours per week with flexibility required to cover other hospital administrator shifts as required.
Shift patterns cover all day Thursday and Friday (15 hours) and 5pm - 8pm Tuesday and Friday.
Proposed interview date: 4th June 2025
Main duties of the job
To provide full clerical support to various key functions within the hospital setting and/or clinical team. Assist in the continuity of service by working from reception on a rotational basis. Be the first point of contact for all patients, visitors and members of the public attending the hospital / clinic and ensure they are fully assisted as required.
To provide administrative functions within a hospital or clinical team setting, supporting a range of services which could include:
Minor Injuries Unit
Out-patient
In-patient
X-ray Department
A range of clinical teams
Therapy Services
External Partner organisations
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role, please see ‘supporting documents’.
Person specification
Education / Qualifications
Essential criteria
- Basic numeracy and literacy skills
- Knowledge and experience of using Microsoft office or similar applications
- NVQ or RSA 2 or equivalent experience
- Experience of working in an administrative setting
- Experience of managing electronic and paper-based diary / appointment systems
Desirable criteria
- Healthcare / NHS administrative experience
Skills and Aptitude
Essential criteria
- Word processing and data inputting skills
- Ability to communicate clearly on telephone and face to face
Desirable criteria
- Audio typing
Knowledge and abilities
Desirable criteria
- Ability to use initiative to prioritise duties
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Beverley Connon
- Job title
- Business Support Supervisor
- Email address
- [email protected]
- Telephone number
- 01566 765607
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