Job summary
- Main area
- Dental Receptionist
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time - 15 hours per week (Thursday and Friday)
- Job ref
- 262-A-24-6070591-A
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Dental Department, Barrow Dental Centre
- Town
- Barrow
- Salary
- £22,383 per annum, pro rata
- Salary period
- Yearly
- Closing
- 01/05/2024 23:59
Employer heading
Dental Receptionist (Barrow)
NHS AfC: Band 2
Job overview
To perform routine dental reception duties within the Community and Special Care Dental Services in the Furness and South Lakes locality for North Cumbria Integrated Care Trust.
To ensure the efficient and effective administrative arrangements for patients referred to the Dental Service.
This post will be based at Barrow Dental Centre. The post holder will be required to undertake duties at other Dental Sites in Furness and South Lakes
Main duties of the job
The purpose of the Special Care & Community Dental Services is to provide routine dental care and specialist dental care to patients referred to the service. This includes special care dentistry, conscious sedation, general dental care under anaesthesia, and in hours and out of hours emergency dental access. Such services are supported by a full range of professionals complimentary to dentistry.
Other essential services provided include oral health promotion and prevention programmes and involvement in the national dental epidemiological surveys and screening programmes.
A vacancy has arisen in the Community and Special Care Dental Services within North Cumbria Integrated NHS Foundation Trust for a Band 2 Dental Receptionist/Patient Administrator based at Barrow Dental Centre.
The Community and Special Care Dental Service provides high quality dental care and oral health advice for a diverse group of patients including Paediatric and Special Care Patients who would find it hard to access care elsewhere or require advanced treatment.
The dental service is looking for an enthusiastic operator to assist and compliment the current dental team.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
- Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27 day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualification
Essential criteria
- Secondary level education
- Literacy and Numeracy skills to GCSE level or equivalent
Desirable criteria
- CLAIT certificate or equivalent (should include Word & Excel)
Knowledge & Experiance
Essential criteria
- Experience using Microsoft packages particularly WORD and Excel.
- Experience in a customer facing role
Desirable criteria
- Patient appointment management system: SOEL Health
- Experience of working with the public
- Knowledge of the Special Care & Community Dental Service Pathway and Criteria
- Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system
Skills and Aptitudes
Essential criteria
- General office duties
- IT skills
- Organisational skills
- Good telephone communication skills
- Excellentperson-to-person communication skills and able to use these to communicate effectively with people with compromised physical or mental capacity.
- Empathetic and professional
Desirable criteria
- Knowledge of local Dental and NHS services
- Customer Care Service training.
- Ability to record meeting minutes.
Personal Circumstances
Essential criteria
- Flexible and able to adapt to change Ability to travel to other Dental sites in Cumbria
- Ability to travel to other Dental sites in Cumbria.
Other requirements
Essential criteria
- Professional
- Courteous
- Team Player
Employer certification / accreditation badges
.png "Better Health - Silver")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Linda Clark
- Job title
- Dental Nurse Manger
- Email address
- [email protected]
- Telephone number
- 01539 739764
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