Job summary
- Main area
- A&E Support Volunteer
- Grade
- Voluntary
- Contract
- Voluntary
- Hours
- Flexible working
- Job ref
- 262-A-25-7413669
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Cumberland Infirmary
- Town
- Carlisle
- Salary
- Voluntary
- Closing
- 31/08/2025 23:59
Employer heading
A&E Support Volunteer
Voluntary
Job overview
We are looking for volunteers to join our team in A&E.
What is the purpose of the role?
The Accident & Emergency Department is the first point of contact for patients needing emergency treatment within the hospital. The types of patients that visit the department are in critical need of care and assistance and need to be seen and responded to quickly. This means that the clinical staff are usually extremely busy and need help when carrying out non-clinical but important tasks.
To be a volunteer, you need to be over 18 years of age and live in the local Cumberland area.
Why we need your help?
Attendances at the emergency department continue to remain high and the pressure on our staff are working under very busy circumstances. We need your help to alleviate pressure from staff by helping with COVID procedures as patients enter the department.
We also would like volunteers to support staff by helping with non-clinical tasks such as making patients and visitors refreshments and befriending lonely patients.
Main duties of the job
What tasks can this role include?
- Helping with any COVID procedures as patients enter the department.
- Alerting staff when a patient or visitor has COVID symptoms so they can assess and make the next steps
- Offering appropriate patients, carers and visitors drinks.
- Befriending and listening to patients - especially those who have come in alone.
- Offer to get chairs for relatives and carers waiting with patients.
- Offer patient toiletry packs.
- Help patients to fill in a patient survey.
- Wipe down chairs.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding hospital and health services to half a million people. Established on 1st October 2019, the Trust is creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout north Cumbria and beyond. We’re responsible for delivering over 70 services across 15 main locations and we employ more than 6,500 members of staff.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’.
- Being a clinically led organisation
- Quality and safety at the heart
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Detailed job description and main responsibilities
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
- If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS).
A Standard DBS check will be required for this volunteering post.
The DBS check is free of charge for volunteers.
Person specification
Experience
Essential criteria
- Customer Service Experience
- Working in a busy enviroment
Desirable criteria
- Sensitivity
Skills
Essential criteria
- Good Communication Skills
Desirable criteria
- Organisational skills
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Alex Mulligan
- Job title
- Sister
- Email address
- [email protected]
- Telephone number
- 01228936238
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