Job summary
- Main area
- Audiology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week (Tuesday-Friday 8.30 to 5)
- Job ref
- 262-A-25-7653308
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- North Cumbria Integrated Care NHS Foundation Trust (Cumberland Infirmary)
- Town
- Carlisle
- Salary
- £24,937 - £26,598 Per annum pro rata
- Salary period
- Yearly
- Closing
- 06/01/2026 23:59
Employer heading
Audiology Administration officer *Internal Applicants*
Band 3
Job overview
INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY
NCIC are looking to appoint an Administration officer to support the existing Audiology department administrator with reception duties and every other aspect of this role.
The post holder will use a designated computer system to enter patient data and perform general office and clerical duties. The post holder will be booking appointments for patients and dealing with phone, email and face to face enquiries.
The post is 30 hours per week working Tuesday to Friday 8.30 to 5.
The post holder may be required to work flexibly to ensure adequate cover for the service.
Main duties of the job
Responsibilities
• Provide reception duties and deal with telephone and e-mail enquiries from patients and other healthcare workers.
• Deal with face to face enquiries from patients who may be hard of hearing or deaf.
• Type up clinic reports and letters to support Audiologists.
• Use Relay to communicate with deaf patients where required.
• Book clinic appointments and reschedule cancelled appointments to optimise Audiology workload.
• Respond to patient data entry and general clerical duties using the designated computer system.
• Maintain confidentiality of patient information and organise transport including ambulances and taxis for patients.
• Issue replacement batteries to patients and assist patients/service users/carers/relatives during incidental contacts.
• Plan and organise day-to-day workload and activities to meet job demands.
• Organise battery distribution to local centres, taking into account stock levels and ensure patient notes are available for clinics.
• Organise hearing aids for repair through drop-in, internal and external post.
• Ensure safe and efficient use of equipment, resources and consumables at all times.
• Contribute to the efficient management of departmental resources, including ordering and monitoring supplies.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
JOB DESCRIPTION:
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
AHP - Return to Practice Job Advert information (Please ask recruiting manager and delete if not appropriate) This role may be suitable for individuals Returning to Practice. Please speak to the recruiting manager for more information.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person specification
Qualifications
Essential criteria
- GCSEs in Maths, English and Science (level C or above)
- NVQ 3 in Administration or equivalent
Desirable criteria
- Experience in information Technology
Knowledge and Experience
Essential criteria
- Operating word processing and computer packages.
- Customer Care experience
- Experience of dealing with the public
- Interest in Healthcare
- Experience with the use of computers and database operation
Desirable criteria
- NHS appointment booking/referral experience
- Experience of face-to-face contact in a healthcare environment
- Experience of dealing with hearing impaired people
- Knowledge of hearing aids/Deaf awareness issues
- Secretarial duties
Skills and Aptitudes
Essential criteria
- Computer Literate
- Keyboard skills and Microsoft office
- Requirements of the Data protection act, Freedom of Information Act, Access to Health records and defensible documentation, Health and Safety and their application in the workplace
- Equality issues
- Friendly and helpful manner
- Able to work appropriately on own initiative within team environment.
- General Office procedures.
- Be a team player
- Effective communication and interpersonal skills with the ability to deal with emotional and challenging subject matter with tact and sensitivity
- Good telephone manner
- Ability to work effectively without direct supervision and as part of a multidisciplinary team
- Ability to work calmly and methodically when under pressure.
Desirable criteria
- Medical terminology
- PAS experience
Other Requirements
Essential criteria
- Flexible attitude to their work
- Proven record of good time attendance
- Flexible to service needs
Employer certification / accreditation badges
.png "Better Health - Silver")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- David Johnstone
- Job title
- Audiology Manager
- Email address
- [email protected]
- Telephone number
- 01228 814422
If you have problems applying, contact
- Address
-
South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
- Telephone
- 01228936281
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