Job overview

Looking to start or grow your IT career within the NHS?
Do you want to be part of a dynamic team implementing innovative technologies that drive transformation in healthcare?

North Cumbria Integrated Care NHS Foundation Trust is seeking a motivated IT Service Desk Assistant to join our team based in Carlisle. This role not only involves supporting our busy IT Service Desk but also assisting colleagues and staff with the deployment of a new software system.

Our IT Service Desk operates Monday to Friday from 08:00 to 18:00, with a rota system in place to ensure full coverage during these hours. Please note: occasional work outside of these core hours may be required to support the deployment of our new EPR software, depending on service needs.

Main duties of the job

You will be the first point of contact for staff with IT related issues and questions , you will provide both advice and  basic 1^st line remote technical support.  Triage guidelines will be followed to ensure the necessary information is captured to facilitate the resolution or escalation of all reported incidents and service requests. You will be required to resolve the maximum number of incidents at first contact within agreed timescales.  As well as providing advice and 1^st line technical support, the role holder will be required to carry out various administrative functions undertaken by the team.

The ideal candidate will be well organised, have an analytical approach to problem solving and will have excellent communication skills (both written and verbal).  Customer service experience is essential as is an enthusiasm for  IT related work. The desire to learn and the ability to maintain high levels of performance whilst working in what can be  a high pressure environment.

Although not essential a knowledge of ITIL, Microsoft Windows, Office and Active Directory would be advantageous, however  appropriate training will be provided. You must have a flexible approach to your work whilst at the same time being methodical in your approach.  You should also be capable of working as a member of a team with the commitment to provide an efficient and effective service.

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. 

 

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.