Job overview

INTERNAL ONLY TO NORTH CUMBRIA INTEGRATED CARE NHS FOUNDATION TRUST (NCIC) EMPLOYEES ONLY

Patient Pathway Coordinator Band 4 Fixed Term Until end of April 2026 - 26 hours - Maternity Cover

An exciting opportunity has arisen to for a member to join the Patient Access Team as a Patient Pathway Co-ordinator for the Trust until the end of April 2026 to cover a period of Maternity. We are a small dedicated and friendly team based at Maglona House, Carlisle. These roles will be to track  patient pathways by providing support to clinicians, management and clerical staff to ensure patients are provided with equal access to services of the Trust and that patients wait no longer than the maximum waiting time standards for health care. You will liaise with clinical staff, medical secretaries, General Practitioners and clinical support staff to ensure equity of access and adherence to pathway target times for patients.

This post will be based at Maglona House, Kingstown Estate, Carlisle.

Main duties of the job

The key responsibilities of the roles are: 

• Facilitate the management of the RTT PTLs for any given specialty or specialities, ensuring the integrity of the pathway information as shown on PAS system.
• Ensure all pathways are updated and investigate queries in a timely and accurate manner.
• Highlight, to appropriate clinical and administrative staff, patients who require expedition or additional investigation due to anomalies in their pathways. Escalate issues to the Manager when issues are unresolved.
• Where necessary, review patient case notes, highlighting omissions or anomalies to appropriate clinical and secretarial staff. Escalate issues to Manager when issues are unresolved.
• Ensure that policies, protocols and pathways outlined in the Trust waiting list policy document are adhered to within the appropriate specialty and variances reported.
• Establish good levels of communication and liaison with other Trust staff:
• Act as a point of contact with clinicians, administrative staff and patients on RTT pathway issues, ensuring that communications are effective in resolution of issues

Working for our organisation

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria.  The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

·       Being a clinically led organisation

·        Quality and safety at the heart of our Trust

·        A positive patient experience every time

·        A great place to work

·        Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.