Job summary
- Main area
- Admin
- Grade
- NHS AfC: Band 8b
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 331-K19290925
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Westmorland General Hospital
- Town
- Kendal
- Salary
- £64,455 - £74,896 Per annum
- Salary period
- Yearly
- Closing
- 16/10/2025 23:59
Employer heading
Business Manager to Chief Operating Officer
NHS AfC: Band 8b
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
The post holder works closely with the Chief Operating Officer supporting strategic, system wide changes which support the attainment of the Trust’s corporate objectives in responding to issues both within the Trust, and the Provider Collaborative and wider Integrated Care system. The purpose of the role is to work as a key member of the Chief Operating Officer’s team in the management of relationships with internal and external partners. This role is a key part of the Chief Operating Officer senior team, alongside Divisional Directors, the Director of Strategy, Improvement and Transformation, and the Associate Director of Elective Care and Performance. This post holder will contribute to work within the senior leadership team in the development, management, and implementation of the Chief Operating Officer’s portfolio of responsibility and for improving the quality of service delivery across a range of work streams. The role will be a senior member of the Chief Operating Officer’s team and thus will be required to consistently operate with a high level of political awareness, personal influence and skill, working effectively with external partners In a period of organisational challenge and change, the post holder will be expected to provide flexible support to meet the evolving needs of the
organisation.
Main duties of the job
To work in partnership with the Chief Operating Officer leading on the key programmes of work and refinement of key strategic documents and policies which underpin the delivery of the Chief Operating Officer’s portfolio of responsibilities interpreting external policies, advice and guidance to determine the relevance. To lead on behalf of the Chief Operating Officer, the development of effective communication structures for the presenting of updates to various internal and external forums, working with colleagues across the Trust and wider system, to support business planning and monitoring ensuring progress on the delivery. The full duties are outlined in the attached job description and person specification attached and available.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
The full duties are outlined in the attached job description and person specification attached and available.
Person specification
Education and qualifications
Essential criteria
- Masters Level qualification and significant senior management experience gain in holding several senior roles across a range of health and care providers.
- Project management qualification or equivalent experience
- Formal project management qualification, or equivalent experience in programme delivery
- Evidence of Continuous Professional Development relevant to the role.
Desirable criteria
- MBA
- Recognised management qualification
Experience
Essential criteria
- Demonstrable senior management experience in a health care organisation.
- Knowledge and experience of line management e.g. recruitment, development, appraisal, and HR processes
- Wide ranging experience of leading major initiatives through to successful delivery, relating to quality, cost, and timescales.
- Wide ranging experience of managing quality improvements and programmes in the NHS environment engaging clinical staff, patients, and other key stakeholders in collaborative projects.
- Considerable and demonstrable experience of managing significant change and developing services in difficult or sensitive environments, involving situations of conflict.
- In depth knowledge and experience across a range of relevant areas, including finance, people management and programme management.
- Budgetary and financial management experience
- Business plan / case development experience
- Experience of managing large scale programmes across organisations.
- Experience of developing systems to allow effective performance reporting.
- Experience of CPD relevant to the role.
- Experience of dealing with difficult situations and/or people
Desirable criteria
- Previously undertaken similar role Recent experience of working in a relevant role in the NHS Acute and community
- NHS operational service delivery.
- Experience of managing significant change and developing services in difficult or sensitive environments, involving situations of conflict.
- Experience of working in a Health and Social Care ICS system type role
Skills, ability and knowledge
Essential criteria
- nowledge of NHS organisations and structures and how this impact on cross-organisational project delivery.
- Proven ability of managing significant change with a range of partners and developing services in difficult or sensitive environments, involving situations working across organisational boundaries.
- Strong track record of multi- professional working and developing and fostering professional working relationships. Ability to challenge stakeholders about delivery and to hold to account where project targets have not been met.
- Strong track record of multi- professional working and developing and fostering professional working relationships.
- Ability to challenge stakeholders about delivery and to hold to account where project targets have not been met.
- Ability to prepare high quality written reports and presentations for senior internal and external audiences.
- Understand (and use) different forms of decision making and management styles appropriate to context.
- Personal integrity, commitment to high quality services, honesty and working in support of colleagues.
- Ability to communicate effectively and credibly with colleagues across boundaries
- Ability to work on own initiative with limited direct supervision and manage and prioritise own workload.
- Ability to cope under pressure
- Build positive working relationships, respecting and valuing the contributions made by others and acting in a considerate, helpful, and inclusive manner always
- Confident to encourage others to develop themselves and the service through improvement, innovation, and continuous development
- Advanced Microsoft Office skills
Personal Qualities
Essential criteria
- Ability to travel as required
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Dee Houghton
- Job title
- Deputy Chief Operating Officer
- Email address
- [email protected]
List jobs with University Hospitals of Morecambe Bay NHS Foundation Trust in Administrative Services or all sectors