Job vacancy: Senior Systems Support Specialist, East Lancashire Hospitals NHS Trust, Lancaster

Job summary

Main area: Administrative Services
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Part time - 20 hours per week
Job ref: 435-1LSC-UHMBT-065-26

Employer: East Lancashire Hospitals NHS Trust
Employer type: NHS
Site: Royal Lancaster Infirmary
Town: Lancaster
Salary: £32,073 - £39,043 per annum
Salary period: Yearly
Closing: 23/06/2026 08:00

Senior Systems Support Specialist

NHS AfC: Band 5

Lancashire and South Cumbria Provider Collaborative (OneLsc)

The five provider NHS trusts in Lancashire and South Cumbria are working together as partners, delivering joint priorities to improve health and healthcare.

Together, we aim to drive up quality by sharing skills and best practice, pooling our resources and standardising the way we work to reduce variation and duplication.

We want to ensure patients have equal access to the same high-quality care wherever they live. We also want our colleagues to have the same high-quality experience wherever they work.

One Lancashire and South Cumbria (One LSC) and University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Detailed job description and main responsibilities

Work in a pro-active manner to prevent information, clinical and business process failure from occurring and seek improvements in the service provided to Morecambe Bay Health Community's computer users.

Provide the community's clinical and administrative users with basic application support for national applications.

The post holder will be expected to assist the Service Delivery Manager to manage high severity incidents out-of-hours, liaising with the Informatics IT Engineer and Senior Manager on-call rota, the Local Service Provider and the Connecting for Health Service Bridge.

The post holder will be sympathetic to the appropriate use of the Information Systems within the clinical environment and will offer advice and support in a clinical environment in a manner which will compliment the clinicians ability to deliver patient care.

The post holder will be exposed to high pressure situations and will be required to communicate clearly in a sensitive and appropriate manner at all times with all levels of staff. Significant internal and external contact include Consultant Clinicians, Trust Directors, General Practitioners, General Practice System Suppliers and Hospital System Suppliers.

Person specification

Essential criteria

Must be self-motivating and able to demonstrate an ability to achieve targets and undertake specific projects
Must have previous experience of working in the NHS
Must be able to multi-task when user pressure

Desirable criteria

In depth understanding of healthcare business and clinical processes
Good understanding of the concepts of Healthcare computing
Must be able to work in a small dedicated team environment

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

------------------------------------------------------------------------------------------------------------

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone 01254 732075 or email [email protected] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.