Job summary
- Main area
- Gastroenterology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time)
- Job ref
- 331-8166126-UHMB-A
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £28,392 - £31,157 Per annum
- Salary period
- Yearly
- Closing
- 28/10/2026 23:59
Employer heading
Patient Navigator
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen to join the Gastroenterology team as a Pathway Navigator supporting patients on the Suspected 2WW Lower GI Pathway.
You will be responsible for tracking and coordinating patient pathways, managing diagnostic and histology outcomes, and working with clinical teams to ensure patients progress efficiently through their care journey. This role is vital in supporting high-quality patient care and the delivery of key cancer and RTT standards.
Main duties of the job
- Act as the key point of contact for patients on the Suspected 2WW Lower GI Pathway, supporting them throughout their diagnostic and treatment journey.
- Coordinate and track patient pathways to ensure timely progression in line with national cancer waiting time standards.
- Monitor diagnostic investigations, histology results, and clinical outcomes, escalating delays and concerns where appropriate.
- Work closely with consultants, specialist nurses, endoscopy teams, and administrative colleagues to facilitate efficient patient care.
- Maintain and update patient tracking systems, ensuring data quality and pathway accuracy.
- Monitor and manage patients awaiting results, ensuring timely follow-up and appropriate onward referrals.
- Assist with the management of clinical correspondence and support compliance with letter turnaround times.
This role is integral to ensuring patients receive timely, high-quality care while supporting the Trust to achieve key operational and cancer performance targets.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.
Detailed job description and main responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Person specification
Education and Qualifications
Essential criteria
- NVQ3 in Business Administration or equivalent or relevant experience
- GCSE Maths and English Equivalent
Desirable criteria
- Shorthand
Experience
Essential criteria
- Experience of undertaking a range of secretarial duties to include: - Diary management - Typing correspondence - Answering telephone queries - Audio typing
- Knowledge and use of medical terminology
- Experience of using MS Office systems Experience of overseeing a small team of staff
- Word processing skills Audio typing skills
- Patient pathway coordination and tracking
Desirable criteria
- Experience of working with spreadsheets and databases
- Experience of using digital dictation machines and software
- Experience of using patient administration systems/databases
- Previous experience as a Secretary in a medical setting
- Results management and escalation
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Zoe Sayles
- Job title
- Directorate manager
- Email address
- [email protected]
- Telephone number
- 01524 591438
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