Job overview

Maternity Support Workers assist with caring for women, babies and their families throughout their 
maternity journey, working under supervision and within agreed guidelines and protocols when
providing care to women and their families (definition of a Maternity Support Worker – HEE, Maternity 
Support Worker Competency, Education and Career Development Framework).
Maternity Support Worker is expected to hold a Care Certificate and be able to demonstrate full 
compliance of the competencies of Band 2 MSW. Maternity Support Workers use additional skills within
focused aspects of service delivery to enhance the service offered to women and their families; working 
alongside, but under the guidance of practitioners at all levels from across the multidisciplinary team 
including, but not limited to obstetricians, midwives' ultra-sonographers, physiotherapists and advanced
nurse practitioners. 
You require knowledge of facts, principles, processes and general concepts in a field of work. Carry out 
a wider range of duties and will have more responsibility, with guidance and supervision available when 

Main duties of the job

• Create effective and supportive relationships with women and their families to enhance the 
provision of personalised and safe woman-centred care: 
• Proactively engages with patients and others in order to build and maintain positive 
relationships. Ensures all women and babies requirements are met with respect, privacy, 
dignity, sensitivity, empathy and recognising diversity at all times. 
• Provide good quality personalised care in accordance with agreed local and national standards. 
• Support the adaptation to parenthood. 
• Understands and gains valid consent prior to action or providing care. Has the knowledge to 
document this promptly and clearly. 
Understands the MSW’s scope of practice and works within limits of own competence and 
authority:
• Recognises changes in either mother or baby’s condition and understands to report any 
concerns including those expressed by the women (or their families) to the midwife. ·Ensures 
own clinical practice is always safe and appropriate. 
• Assists in the implementation of direct clinical care performing a range of relevant clinical skills. 
• Act within the limits of your competence and authority and adhere to local protocols and 
procedures. 
• Develop your own knowledge and practice, which includes reflecting on your practice, and 
taking opportunities to improve your practice and apply learning in the workplace. 
• Make use of supervision. Participate in regular supervision in line with local guidelines  

Working for our organisation

We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre. 

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services. 

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses. 

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.