Job summary
- Main area
- 208730 Hotel Services Office
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday with some flexibility)
- Job ref
- 262-A-25-7247753
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- West Cumberland Hospital
- Town
- Whitehaven
- Salary
- £31,049 - £37,796 Per Annum
- Salary period
- Yearly
- Closing
- 01/08/2025 23:59
Employer heading
Domestic Services Manager (WCH)
NHS AfC: Band 5
Job overview
To manage the day to day running and the organisation of the Domestic Services Department, in order to provide an efficient and high standard of Domestic Services as outlined in the National Standards of Healthcare Cleanliness Standards 2021 which has replaced the 2007 cleaning specifications.
Provide daily supervision and guidance to Domestic Assistants with West Cumberland Hospital/Community Hospitals, ensuring that they are fully trained in appropriate areas of work and are focused on service delivery, to ensure a high standard of cleanliness is maintained and adequate staffing levels are in place in all areas of the hospital.
Main duties of the job
Provide support to Facilities Manager
Day to day basis deal with problems and issues that arise
Effectively manage and support staff
Manage the supervisor roles, ensuring cleaning standards are reaching target.
Responsible for supervisions, appraisals and personal development plans for staff within Domestic services, housekeeping and linen
Assist Facilities Manager in supporting the Head of facilities
Ensure supervisor teams meet deadlines and to provide leadership, coaching and support as and when required
Work closely with procurement and the Trusts framework supplier to review services and implement changes to ensure best quality/quantity/cost
Support with the delivery of projects as and when required
Draft reports summarising status on issues, appraising outcomes, and providing progress reports within Domestic services, housekeeping and linen
Manage risk assessments and incidents, incorporating current Health and safety legalisation and assist the Safety Risk and Security Manager to resolve any issues or outstanding investigations
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:
· Being a clinically led organisation
· Quality and safety at the heart of our Trust
· A positive patient experience every time
· A great place to work
· Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Please note the cost of the DBS check has increased from 2nd December 2024
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- NVQ 3 in cleaning and support services or equivalent.
- Certificate in supervisory management or equivalent.
Desirable criteria
- Essential IT skills (EITS) or equivalent.
Experience
Essential criteria
- Previous supervisory role
Desirable criteria
- Working in an NHS or hospital environment
Knowledge
Essential criteria
- Quality monitoring procedures, ISO 9001:2008
- Health and Safety / COSHH regulations. Management of infection prevention and control.
- Cleaning products, machinery and equipment for specific tasks.
- Equality legislation and best practice.
Desirable criteria
- Use of computer programmes Word, Excel, and Outlook.
- H.R. Policies.
- Equality impact assessment.
- Recruitment practices.
Skills and Aptitudes
Essential criteria
- Effective communication and interpersonal skills.
- Efficient time management skills with the ability to prioritise tasks to meet deadlines.
- Effective motivational skills to manage and lead a team.
- Good organisational skills.
- Ability to work alone and as part of a team.
- Ability to use initiative appropriately.
Personal Circumstances
Essential criteria
- Enthusiasm.
- Willing to learn.
Other Requirements
Essential criteria
- Ability to travel independently across Cumbria.
- Flexible regarding shift patterns and hours worked,
- Commitment to undertake training as required.
Desirable criteria
- Driving licence.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Emma Baptie
- Job title
- Facilites Manager Domestic Housekeeping and Linen
- Email address
- [email protected]
- Telephone number
- 01228 936263
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