Job summary
- Main area
- Community Hub
- Grade
- NHS AfC: Band 3
- Contract
- Fixed term: 12 months (10th September 2026)
- Hours
- Part time - 30 hours per week (across 5 days)
- Job ref
- 262-A-25-7428955
- Employer
- North Cumbria Integrated Care NHS Foundation Trust
- Employer type
- NHS
- Site
- Wigton Hospital
- Town
- Wigton
- Salary
- £24,937 - £26,598 Per Annum Pro rata
- Salary period
- Yearly
- Closing
- 29/09/2025 23:59
Employer heading
Hub Coordinator
NHS AfC: Band 3
Job overview
Join Our New Specialist Services Hub Team!
We are absolutely delighted to announce the launch of a Specialist Services Hub within the Community Collaborative. This exciting new initiative will bring together several of our specialist services—including Specialist Palliative Care, Bladder and Bowel Services, Acquired Brain Injury, and Virtual Wards—under one unified team.
Initially, the service will run Monday to Friday, excluding weekends & bank holidays but there may be scope in the future to provide 7 day cover across services.
The Hub will act as a single point of access for all referrals, enquiries, and contacts related to these services, making it easier for patients and professionals to connect with the right care quickly and efficiently.
We are seeking enthusiastic, adaptable individuals to join us in developing and delivering this innovative service. You will be part of a collaborative team dedicated to creating a seamless and supportive pathway for our specialist services.
If you are passionate about making a real difference in community care and enjoy working collaboratively to solve challenges, we would love to hear from you!
Main duties of the job
- Answer telephone calls as appropriate following service protocols.
- Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.
- Communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations.
- Prioritise calls requiring immediate attention.
- Recognise and action the needs of callers requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector.
- Prepare reports and letters in relation to patient care.
- Respond appropriately to enquiries from other services and patients, sign posting to other the teams when necessary.
- Provide general and administrative support to the services
- Arrange and support meetings, take minutes and/or action notes.
- Collect patient feedback, comments and complaints.
- Carry out health and safety tasks as directed by the Senior Hub Coordinator.
Working for our organisation
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
· Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
· If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Important Information
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Nacro – Tel: 0300 123 1999, or email: [email protected]
Unlock – Tel: 01634 247350, email [email protected] or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
Excellent opportunities for development
Competitive NHS Pension scheme
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person specification
Qualifications
Essential criteria
- GCSE (A – C) (9 – 4) in Maths and English or equivalent
Desirable criteria
- Level 2 or 3 certificates or diplomas in Business Administration or Customer Service.
- Business Administration Apprenticeship
Knowledge and Experience
Essential criteria
- Demonstrable experience in an administrative role
- Demonstrable experience of working with electronic management systems
- Demonstrable experience in the use of Microsoft Office programmes
- Able to work independently without direct supervision
- Demonstrable experience of customer service, answering phone calls and communicating with a range of stakeholders
- Demonstrable experience of working with data protection and privacy as set out by the General Data Protection Regulation (GDPR)
Desirable criteria
- Experience of health or social care environments
- Experience of using NHS electronic systems i.e. EMIS, ICE, e-Community, STRATA
Skills and Aptitudes
Essential criteria
- Accurate keyboard skills
- Excellent telephone skills with clear customer service skills providing support and assistance to those who need it
- To be friendly, tactful, articulate, sympathetic and self-motivated
- Ability to adjust to changing priorities and tasks whilst identifying and resolving issues efficiently
- Ability to prioritise tasks and deadlines ensuring accuracy and completeness in all tasks
- Committed to the values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals.
Other Requirements
Essential criteria
- Act in ways that support equality and value diversity
- Able to travel independently of public transport
- Able to work flexibly to meet the needs of the service
- Able to work 7 days per week 08:00 – 20:00
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lisa Bertram
- Job title
- Senior Hub Coordinator
- Email address
- [email protected]
- Telephone number
- 07813 997 729
- Additional information
If you would like an informal chat or site visit to understand more about the role, please contact Lisa on 07813 997 729
If you have problems applying, contact
- Address
-
South Parkhouse Building
Baron Way
Kingmoor Park
Carlisle
Cumbria
CA6 4SJ
- Telephone
- 01228936281
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