Job overview

Responsible for the coordination / monitoring of all aspects of the day to day transport provision for patients visiting The Princess Of Wales Hospital.

We are looking for an individual who is self motivated ,organised who can work as part of a team and can also work unsupervised.

The role will is predominately office based so computer and phone skills is essential.

To support the delivery of a customer focused approach to the provision of Out Patients transport in Wales through the effective supervision of patient journeys. 

Responsible for coordinating patient journey information and planning optimum patient journey and assisting day controllers/planning  with the quality assurance of live oncology transport journeys. 

Act as a main point of communication between oncology patients, oncology units and transport providers control teams throughout Wales.

Main duties of the job

The Ambulance Care Hospital Coordinator is responsible for supporting delivery of safe, high-quality care that meets patient needs and aligns with commissioner expectations.

The role will play a key part within the Journey Coordination Centre (JCC) and the Enhanced Hubs delivering a customer focused service to patients and health boards ensuring a focused approach to non-emergency healthcare transport.

Key responsibilities include:

• Acting as the first point of contact for health boards, hospital departments, clinics, patients, and discharge desks.
• Coordinating patient journey information, with a focus on maintaining quality and performance standards.
• Developing and maintaining effective relationships to support smooth service delivery.
• Proactively resolving issues on and off site, with the ability to escalate when necessary.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.