Job overview

The post holder will undertake telephone triage assessments of patients in an efficient and effective way.

They will implement/advise the most appropriate intervention to meet the needs of the patient using best clinical practice, adhering to Trust Policy, protocols and guidelines.

Will work primarily in an autonomous capacity, assessing advising and treating callers / clients within agreed guidelines.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

To undertake safe and effective telephone clinical assessment, providing advice, and if necessary onward referral to the appropriate agency / professional, for people with a wide range of conditions accessing the service.

Exercise a high degree of professional autonomy and clinical judgement by critically analysing complex information utilising:

·         The Clinical decision support software (CDSS) or

·         A generic symptomatic assessment tool/framework

·          Emergency Communication Nurse System (ECNS)

Possess strong clinical skills and sound judgement underpinned by experience and theoretical knowledge.

Refer to other members of the multidisciplinary team as appropriate.

Manage calls in an appropriate manner, which is safe, clinically/situationally appropriate and evidence based in line with caller’s needs.

Identify emergency situations and redirect care appropriately.

Provide self-care advice to empower callers to manage their symptoms at home where appropriate.

Support callers to CHOOSE WELL, by advising of the correct use of primary care, emergency services and other health or social care related organisations.

Working for our organisation

#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.