Job overview

A new role within the Digital Directorate, the Head of Digital Business Change and Benefits will be an integral part of the Wider Digital Leadership Team. This role is essential for enabling a more user-centred, inclusive and problem-first approach to digital innovation and transformation, enhancing adoption of digital solutions and measuring impact of our initiatives.

The postholder will be expected to provide leadership and expertise both within the directorate and across WAST in relation to digital change management, inclusive engagement, co-designing transformation activities, digital inclusion and health equity. To do this, the postholder will need to proactively engage across the organisation with strong influencing, partnership and relationship-building skills.

This postholder will be required to deputise for the Assistant Director Digital (Innovation and Transformation) or provide cross-cover for other members of the Wider Digital Leadership Team as required. They will also line manage several roles within the Digital Innovation and Transformation Team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

The Head of Digital Business Change and Benefits will be responsible for developing and delivering a structured lifecycle and governance framework for identifying, testing, evaluating, scaling or retiring new digital technologies and service models. This will include responsibility for the business change associated with such projects, ensuring that capability is embedded into the Trust’s business operations to ensure solutions are put to best use. It is essential for this role to work in partnership to co-design and embed innovation mindsets into cultures, leadership behaviours and day to day practice.

This role is part of our new dynamic Digital Innovation and Transformation Team at the Welsh Ambulance Service NHS University Foundation Trust. This team is at the forefront of driving our digital transformation strategy, focusing on innovative solutions to enhance service delivery and operational efficiency. We aim to optimise existing processes while integrating new technologies to deliver impactful, scalable improvements. Our team prioritises user experience and service design, ensuring that our solutions are intuitive, inclusive, and accessible. Additionally, this team will support change management, continuous improvement, and evaluation to foster a culture of ongoing development and excellence.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.