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Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg’

 Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Please be advised that there is a temporary top up for Bands 1,2 and 3 to reflect the incorporation of the top up to the  living wage of £12 per hour - £23,465 per annum. This temporary top up will be in place until  the annual pay uplift for 2024/25 is confirmed

Job overview

Volunteer Opportunity within the Welsh Ambulance Service NHS Trust

This is an exciting opportunity to become a Community Welfare Responder within the Newport / Monmouthshire / Torfaen / Caerphilly / Blaenau Gwent / Cardiff areas.

Community Welfare Responders

Community Welfare Responder (CWR) volunteers are trained and equipped to support the Welsh Ambulance Service NHS Trust (WAST) delivery of urgent care for patients and service users in their community. CWRs are enabled to provide clinical observations and welfare support to patients/service users. CWRs will also be trained in basic lifesaving skills and use of an automatic external defibrillator (AED). This is integral for strengthening the WAST contribution to community resilience.

Main duties of the job

CWRs in Wales are volunteers who donate their spare time to attend appropriate emergency calls and provide accurate and up-to-date clinical information to remote clinicians in our Ambulance Control Centres. The remote clinician will then supplement their clinical assessment with the information provided by the CWR and determine the most appropriate care plan for that patient.

Our CWRs are alerted to an emergency call via a handheld mobile device from one of our three Regional Ambulance Control Centres. Our volunteers will drive to the address of the incident, under normal road conditions, and will always adhere to the Highway Code. Our volunteers will not be permitted to drive under emergency conditions or use blue lights.

The role of the CWR is an initiative under the Connected Support Cymru project, and an integral part of our long-term strategic ambition in ‘Delivering Excellence’. The CWRs play a key role to ensure that patients receive the right advice and care, in the right place, every time.

Working for our organisation

Who can apply?

You do not need to have any previous medical training to become a Community Welfare Responder (CWR). We will provide full training and encourage anyone who has the time and desire to help and give back to their community to apply.

Volunteers must:

• Possess a full UK driving licence (max 3 penalty points) and have access to a vehicle.
• Be 18 or over
• Be physically fit
• Work well under pressure and remain calm in an emergency
• Be proud of their community and want to give something back
• Have free time to spare

If this is something that interests you, then we would love to hear from you!

What happens if my application is successful?

Should your application be successful, you will be invited to a CWR onboarding event on the following dates:

• 23 May 2024 Cardiff 18:00 - 21:00

During the recruitment event we will be holding a short presentation followed by an informal discussion to get to know each candidate and their suitability to become a CWR.

The CWR training course will comprise of two full days of training on the dates below:

1 and 2 June

OR

6 and 7 July

• All new volunteers MUST be able to attend the recruitment event and training dates listed above - we will therefore take your application as confirmation of your availability.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.