Job overview

Be responsible to the EMS Coordination Centre Shift Manager, for the efficient and effective allocation of resources to Emergency calls and Health Care Professional Calls during his/her period of duty. 

Assist in the translation of strategic objectives and policy decisions into operational activity and provide feedback to ensure continuous quality improvement. 

Ensure Trust performance meets the National Key Performance Indicators and identify losses in performance providing the reasons. 

Manage issues and incidents out of hours and seek advice/guidance from the Operational on call managers as required. 

There are permanent posts and secondment positions available.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

The Welsh Ambulance Services NHS Trust is offering an exciting opportunity for you to join the EMS Coordination Centre Team as an Response Coordinator EMSC. 

An alternating shift pattern will be worked which will include out of hours, bank holidays and weekend duties and averaging 37.5 hours per week.

Duties include:

• Supervising a Divisional desk ensuring compliance with relevant systems and procedures.
• Deploying and allocating appropriate resources to meet the demands on the Service.
• Ensuring so far as practicable that the road staff working under their direction are enabled to take meal breaks and finish their shift on time.
• Liaising with hospitals, other NHS organisations and blue light partners.

Applicants for the post must:

• Be a certified EMD - or if successful be willing to obtain this qualification within 6 months of appointment.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.