Job overview

This is an exciting opportunity to join the Welsh Ambulance Services University NHS Trust (WAST) within the Quality, Safety and Patient Experience Directorate, supporting service users across Wales to access the right care, treatment, and health information for urgent and emergency health needs. As part of our clinical leadership structure, you’ll play a pivotal role in the ongoing development and transformation of remote clinical care for patients assessed by our remote integrated care teams (NHS 111 / 999).

You’ll work in partnership with internal colleagues and external partners across urgent, unscheduled, emergency, and primary care settings to develop and maintain high-quality assessment strategies, guidelines, treatment pathways, and quality performance indicators. You’ll also contribute to education, research, clinical practice, and leadership activities that shape remote service delivery in line with national clinical careers frameworks.

Main duties of the job

• Lead the development and delivery of remote clinical care, providing strong professional clinical leadership to qualified and non-qualified colleagues.
• Plan and implement clinical practice changes to improve patient outcomes, progressing these through governance processes.
• Monitor and assess clinical indicators, patient safety data, and feedback to drive continuous improvement.
• Support and lead research, innovation, and improvement projects across the health and care sector in Wales.
• Communicate highly complex and sensitive information with patients and clinicians, facilitating collaborative approaches for best outcomes.
• Continue to work clinically for 10–20% of your time while developing expertise in remote care and building networks across Wales.
• Develop and deliver formal training and teaching packages to support remote assessment of patients.
• Explore and implement new digital clinical systems and technologies, including AI and remote monitoring.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities  and disability groups.

Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.  If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.