Job summary
- Main area
- Ambulance Care
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday 7.5 hrs per day)
- Job ref
- 020-AC062-0625
- Employer
- Welsh Ambulance Service University NHS Trust
- Employer type
- NHS
- Site
- Matrix One
- Town
- Swansea
- Salary
- £46,840 - £53,602 per annum
- Salary period
- Yearly
- Closing
- 06/07/2025 23:59
Employer heading
Operations Manager - Ambulance Care
Band 7
Job overview
An exciting opportunity has arisen within the Ambulance Care Directorate as an Operations Manager with the Central and West Area covering Swansea Bay Health Board area.
Main duties of the job
The post provides an exciting opportunity to join a team that is responsible for the delivery of non emergency Ambulance transport across the Swansea Bay Health Board area. The team comprises of around 90 staff and is a busy and demanding role which requires creative thinking and hard work to continuously improve the service delivery across Ambulance Care. The role provides an opportunity to challenge yourself and develop your management and strategic skills, working closely across all Ambulance Care teams and other departments within WAST, but also having to negotiate and work with numerous outside agencies, including the voluntary sector, private sector and key commissioning stakeholders.
Whilst the post holder will be based in Matrix One, you will be required to work at various locations across the region.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The post holder has line manager responsibility for a group of operational team leaders and their operational teams (Ambulance Care Assistants 1 & 2) across Ambulance Care.
You will have responsibility for the delivery of local operational services ensuring that objectives and performance targets are met by monitoring and maintaining standards, ensuring that contractual requirements contained within the local Commissioner Service Level Agreements. Together with Trust Policy, Procedures and Quality standards are met, and implement change where necessary.
If you believe you have the experience, knowledge, and skills for this exciting position and want to be part of something special as we develop #TeamWAST, we would love to hear from you.
Person specification
Qualifications and/or Knowledge
Essential criteria
- Educated to degree level in relevant area such as Business or Healthcare
- Significant experience and specialised knowledge in Business, Logistics or Healthcare.
Desirable criteria
- Above average knowledge of performance information, including data interpretation.
- Experience of managing at a senior level within the NHS. (i.e. managing managers)
- SLA and/or account management
- NHS complaints processes
- Knowledge of NEPTS in the UK
Experience
Essential criteria
- Significant experience of managing staff
- Significant experience of Financial Management and budgetary control
- Computer literate with a adequate knowledge of Word/Excel
- Experience of using information systems to influence management decisions
- Experience of working collaboratively with staff representatives to affect change.
- Working effectively with partners to develop services and facilitate change
- Working within a performance and/or service delivery environment Financial Management and Contro
- Computer literate with a basic knowledge of Word/Excel
Desirable criteria
- Utilisation of information systems and data analysis
- Working collaboratively with Health Boards/external stakeholders to integrate and improve service provision
- Working within a Health Service/Care environment
- Working with members of the public
Personal Qualities
Essential criteria
- Self-motivated
- Self-awareness
- Evidence of integrity, objectivity and fairness
- Confident, having personal impact, credibility and authority to secure support from peers, staff, the public, partners and other audiences.
Circumstances
Essential criteria
- Ability to travel to locations around Wales, often at short notice.
- Flexible approach to work
Aptitude and Abilities Skills
Essential criteria
- Excellent communication and interpersonal skills
- Able to build positive relationship with business partners and work collaboratively
- Ability to translate complex information and simplify in clear and succinct messages
- Experienced in time management and history of successfully meeting deadlines
- Well developed analytical skills
- Well developed report writing
- Well developed investigative skills
- Ability to work independently and use initiative to solve problems
- Ability to deal confidently, tactfully and effectively with people
- Evidence of close team working to achieve successful outcomes.
- Ability to influence other team colleagues to deliver their agreed objectives
- Methodical and logical thinker
Desirable criteria
- Ability to speak Welsh
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Joanne Rees-Thomas
- Job title
- Service Manager
- Email address
- [email protected]
- Additional information
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